Unfortunately, I am finding, more and more, the IT personnel are not trained nor do they have proper tools to do the job. It is so much easier for them to blame the problem on someone or something else than try and fix it. If they can't launch some whiz-bang software to fix an issue, they are clueless.

I have come to realize that, no matter what the issue, if I am called to service the problem, it will be up to me to fix it and not be concerned for the incompetence of the IT department.

Rcaman


Americom, Inc.
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