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Joined: May 2007
Posts: 218
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OP
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Joined: May 2007
Posts: 218 |
Yea, everything works except DID calls.
Checked everything 10 times.
It will turn out to be something stupid.
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: Oct 2004
Posts: 1,057
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Are you using the embedded voice mail?
If you call the prime line, do the calls forward?
Are the DID's pointed to the prime line?
Are there any tenant restrictions that would disallow the connection? Are yo using 'split' call forwarding?
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Joined: Feb 2006
Posts: 1,716
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OK. I know what your problem is. This is going to sound wrong, but it works.
Remove option 709 from both the trunk and extension COS. Test the CF and report back.
If it works, I have an interesting story to tell.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
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Joined: Mar 2010
Posts: 77
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Check for 30 for device interconnections.
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Joined: May 2007
Posts: 218
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Joined: May 2007
Posts: 218 |
Rcamanc - Eliminated 709.
I think that did it.
We are going on site tomorrow to verify.
I would like to hear your story?
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: May 2007
Posts: 218
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OP
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Joined: May 2007
Posts: 218 |
Update from today's visit.
All forwarding works for DID calls to voice mail but if a user forwards all call to an external number the DID does not follow.
We took out 709 and that fixed the VM problem but now CFWD Ext. is a problem.
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: Oct 2004
Posts: 1,057
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Joined: Oct 2004
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Option 709 is only referenced if you're using 'split' call forwarding. I advise people to stay away from that feature unless absolutely necessary.
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