atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems 'denied in admin' on Norstar/Nortel

Yeah it seems as though the issue is going to be the NVRAM, you may want to get the Technician's advice when he comes in. I have seen this before and that's what the problem was, especially because of the fact that you only lost the ability to call out. I hope the tech will be there soon, for your business' sake. Where are you located?

SE Alabama, I live in NW Florida.

We are limping by right now, incoming is fine, using cells for outgoing.

My guy still hasn't shown up, and I am beginning to wonder....

I also suggest replaceing the cartridge. If not now later is better then never. The next time you lose power this will happen again. Im gonna assume you have a PRI. As far as I know this problem only happened to PRI? Correct me if im wrong.

A customer had this problem, but on a partial PRI. When power went out, the trunks programmed to be busy/disabled defaulted to enabled. This caused the 9 to p/up a trunk that should have been busied out.

Let us know how it goes and good luck!

He showed up and corrected the programming. Long story, but didn't get a chance to ask him about replacing that card. What should be involved in that? How much should it cost me?

Thanks for all the guidance in this situation, this is a great board.

Something else to think about, a UPS.
Keeps the system up plus adds great surge protection.

Steph

You can get the cartridge for dirt cheap. What you will have to do is re-program the system from scratch. The cartridge has a battery that holds the memory. It is also easy enough to backup and restore with minimal downtime.

this happened to me as well this weekend.

Destination code 9 came up as pointing to line pool A.

I simply pointed it back to PRI A.

Any other issues with this nvram I should be aware of?