|
|
Joined: Aug 2002
Posts: 1,070 Likes: 1
Member
|
OP
Member
Joined: Aug 2002
Posts: 1,070 Likes: 1 |
I have a call pilot 100 (v2.1) on a Mics 6.1. The other day, we had no audio coming from the call pilot. for an incoming call, it would answer the automated attendant but would not play any audio. If you press F981 on a phone you would get "pswd:" but no audio (from both a 7316 or a 7208). I've never seen this before. We rebooted and now it's working but I'm asking for some ideas (pointers) because the customer wants some answers.
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Aug 2004
Posts: 1,630 Likes: 29
Admin
|
|
Admin
Joined: Aug 2004
Posts: 1,630 Likes: 29 |
I've never had this happen, but I doubt there is a "normal" explanation for it. If it happens again you'll probably have to replace to Vmail. Because the CP100 uses digital ports, there isn't much you can do in terms of troubleshooting this kind of issue.
![[Linked Image from web.atcomsystems.ca]](http://web.atcomsystems.ca/pic/atcom_logo_60px-high.png) Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
|
|
|
|
|
Joined: Jul 2005
Posts: 1,184
Member
|
|
Member
Joined: Jul 2005
Posts: 1,184 |
I've had that happen once before, pretty sure it was the same version too. I repowered as well and haven't had another issue with it.
|
|
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Upgrade to 3.x... its free.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
|
Joined: Feb 2006
Posts: 598
Member
|
|
Member
Joined: Feb 2006
Posts: 598 |
I seen it happen once at the same client. Did a reinstall and it happened a month later. I will bet that there is not a UPS on that system. Place were it happened to me had bad power. Up and down, bad amp draw. All the good stuff. Once we found good power, and as Marv says we upgraded to 3.X and have not heard back in over 4 months.
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
|
|
|
|
Forums84
Topics94,284
Posts638,771
Members49,765
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
108
guests, and
343
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
