atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Call Pilot 150 with Call Center

Here's a new one on me. Went to customer site today that has a MICS with CP150. They are using the Call Center app. Recently the system starting to act up in that there are agents logged in and ready and calls hit the CP and are queued but never presented to an available agent. You can sit 15 minutes waiting and have 5 idle agents and it will not distribute the calls until you reboot the CP150. Version is 2.1. Parameters has the max of 6 channels reserved for CC apps so I don't think it is exceeding the 6 channels. Any ideas????

I don't have the same situaion you have (I have 2 CP 150's), but when they say agents are available and calls are in que, both CP's get rebooted. This fix's the problem every time.

Wheres spell check when you need it?

I have a problem that a cured when the 0x16 module went down. It was my Pilot D Ns. Replaced and rebooted. Call-Pilot came back up and started answering with enter Mail-box then Password. As soon as i entered that it said leave message at tone instead of giving message. I rebooted several time both Mics and V-Mail systems. Now my Feature 981,982,983,985 does not work. I can get Feature 904 and 9*1 to work. 9*1 Shows what features being used of course. When look at these features it shows 904 than the rest is set to 999. Would like to Know if any one Knows a work around that doesn't involve defaulting Call-Pilot.

Remove the Feature Codes and then reboot CP to get them back.

I think the calls sitting waiting has been addressed in one of the lastest patches/versions?
Not 100% sure but latest is 31.10.31.22