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Joined: Feb 2010
Posts: 339
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Joined: Feb 2010
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I just inherited a customer with a Nortel VOIP phone system. There is a BCM50 with a BES50GE-12t. THe phones are not connecting and keep getting "DHCP parse error" and then"server unreachable". I can get into the BES50 but not the BCM50 because none of the phones are working and I don't know the IP address of the BCM50. Any help will be greatly appreciated. :bang:
Jon
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
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Service in Canada from sea to sea.
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Joined: Feb 2010
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Had to power down BCM50 for about 5 mins and when it came back up so did the phones. Customer said this is the second time in 2 days that the phones died and required a reboot. Any suggestions? Or a link to a manual?
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Jun 2006
Posts: 8,732 Likes: 2
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
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Manual links at the top of the page. Barring that, there should have been documentation left with the unit when installed.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Feb 2010
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You would think documentation would be left but there is nothing.
BTW,as far as I'm concerned, Bix is the best connectivity system. Have used a 1A as a splice for CAT5e data line and still passes test with Fluke DX tester. Also, I can terminate 25, 50 or 100pair faster on it then using 66 or 110. GO BIX!
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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