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Joined: Jun 2005
Posts: 370
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OP
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Joined: Jun 2005
Posts: 370 |
I lost a bid last year to an ESI system. The customer called last week and said they have had 3 weeks of hell with that system so now they are rethinking the TDA. Down side is that I have not done VOIP yet. I am wondering if anyone may have customers my customer could contact for reference on the feature. I am looking at putting 10 IP phones at one location and the TDA at the other using a point to point T1 allready running data. If anyone could give me some help that would be great. Hope I can someday return the favor.
Thanks
Stephanie
Do the job right the first time.
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Joined: May 2003
Posts: 2,924
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I would look closley at thier routers and other equip. From what I hear the ESI works good with proper network setup. If the network gear is not up to snuff, anything will have problems.
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Joined: Jun 2005
Posts: 370
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OP
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Joined: Jun 2005
Posts: 370 |
Routers are new upper end Cisco. I think part of their problem is they moved all phone lines to one site ( same as I planed) but at the last minute they put in 2 systems instead of IP phones at one end. They also do not have positive disconnect on their phone lines and it took their tech over 2 weeks just to tell the auto attendant to disconnect if there is no DTMF input so lines kept getting locked into a loop from voicemail.
Anyway, thanks.
Stephie
Do the job right the first time.
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