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Joined: Dec 2004
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yt855 Offline OP
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Hello:

The Msg light of my boss' phone (Ext. 201) is still blinking even after the we tried to read-off all voicemails. Tried int #409 but to no avail. Phone is 2020SD. What can i try next? Thanks in advance.

yt855

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What does the display read on his phone?

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might have more than one msg set by other stations, gotta do #409 for each one.

if there's a '+' on the display it means more than one msg there

not sure why but toshibas seem to have msg lights on all the time. i had one customer who never used msg lights for anything, used black paint on the msg lights on all their phones, becuz the lights kept blinking


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For older software, press Int.409 without the '#' sign. Or...

Press the msg light and the digit '1'. That will probably start a phone ringing somewhere. Find the ringing phone and lift the receiver. That should clear the light on 201. If not, do it again. Probably ringing a different phone. Most customers are not trained on the station to station messaging feature, then they are surprised that its there.

Thats my experience, anyway.

Good Luck.

Voyager

[This message has been edited by Voyager (edited December 10, 2004).]


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yt855 Offline OP
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I see CF-EXT and a plus (+) sign on the first line and the date.time on the next line.

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<font face="Verdana, Arial" size="2">Originally posted by phonemeister:
What does the display read on his phone?</font>

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+ means multiple msgs left on phone, gotta do #409 for each one


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yt855 Offline OP
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Thank you for the prompt response. So, if I understand correctly, I must enter the same sequence of keys again and again until the light goes out. Right now, it gives a busy signal everytime I do the #409.

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<font face="Verdana, Arial" size="2">Originally posted by fon_guy:
+ means multiple msgs left on phone, gotta do #409 for each one</font>

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Press the Scroll key on the display. What does it say? You may have to press the Scroll button a few times to cycle through all of the messages.

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Here's a last option. Run program 92 9. This will clear all msg lights but it will also clear all call forwarding. Be sure you do 92 9 not 91 9. You will also have to power down the system for reset.

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Just a thought, which system is it, DK or CTX? I ran into that problem with about 10 extensions on a CTX670 after replacing the voicemail. Display read 'CALL 200-' when it normally would read 'CALL 200-210' to indicate which ext. set the message light. Only solution was to delete the affected extensions and reprogram.


Joe
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No trees were harmed as a result of this posting; however, many electrons were severely inconvenienced.

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