atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems call forwardign problem

I have a CTX 670 with 3 phones that have a phantom programmed on them to receive specific calls. It is set up to ring one phone then forward to the next and then to the 3rd phone before going to VM. With that being said, if the user of phone 1 is one her primary DN and someone internally intercoms her it will forward to the next phone as stated above instead of going to her personal VM. If she isn't on her intercom and someone internally calls her it will forward to her mailbox.

I hope I explained this right?

I checked the SCF table and it is set to go to VM for internal calls. I need to figure out why it is following the forwarding pattern of the phantom instead of the SCF.

Help?!

Im am confused, user is on her PDN so the next call to her jumps to the PhDN, so this is a multiple DN set-up? If thats the case then how is it that the PhDN seems to be in another hunt group that forwards to other PhDN's since you cannot have PDN's or PhDN's in more than one hunt group? Im sure its just me not being able to visualize what you are doing but I need some more clarification. Also, you might want to check on the status of the forwarding, ie. maybe it is set up to forward only on busy, not BNA. Just something to look at.

Do you have the PhDN forwarded or the PDN's?
Are you using a MCG?
Or delayed ringing of the PhDN?

I agree I'm not sure how you have it programmed and what your trying to accomplish.

Here's my post from Toshiba Tech Talk...


Start over. Put the 3 phantoms in a SERIAL hunt group in the order you wish. No pilot number. Forward the last PhDN in the group to vm. Should be it.

OK - I have PhDN 676 progrmamed on each of the phones in question. The owner is 235 adn I have it set to ring immediate there, Delay 1 to 234 and Delay 2 to 233. The PhDN is programmed with VM ID of 676 and SCF of 1, which is set to Busy No Answer to VM pilot.

What happens is if 234 is on her Primary DN and someone internally calls 234 it is forwarding/ringign to 233 instead of going to the VM for 234.

They do not want all the phones to ring at once and only forward if it isn't answered by the primary extension. Nnow I did note that the primary point for the PhDN to ring was missing the phantom all together, but this wouldn't seem to me like it would interfere with the forwarding of internla calls to the primary DN.

Hopefully this better explains it??

If ext.234 has sys call forward programmed, check its template and make sure it's programmed to forward to vm. Maybe station call forward has been activated on ext.234. Dial #6051 from the PDN 234 to clear it.

I agree with phonemeister... and to expand on it.

I have done similar with PhDN on the same phone, BUT instead of system cf I have used manual cf for multiple PhDN setups, as to avoid the internal vs external cf problem.

1. cf the PhDN manually to the 2nd PhDN and so on for external calls.
2. cf the PhDN manually to VM for internal calls.

This avoids confusing the cf with the PDN vs the PhDN.

Adding;
Check to see if the PHDN on the next extension is ringing, or if it the DN. If the DN is ringing then it is likely a call fowarding code set by someone else and not the phantom.

I started making phantoms without owners when I create custom ringing and such. It seems to work just fine, and then people can't accidentally change the call fowarding. It still rings the phones and goes to voicemail. Obviously a PhDN MSG light won't work, but I would rather move messages to a person's mailbox.

Newtecky - I do need the MSG light to work so I have to keep the owner as is - too bad!!

I will check to see if they did accidentally turn on station call forward.