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Joined: Jun 2007
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Talk to me phonemeister, we have just ordered a new CIX and MAS with Stratagy and ACD. We also just got the price for the NEW version of ultimate so we can track those internal calls, Does Taske Essentials replace all of Ultimate? Does it have good reporting? I have never used the Taske software on the Insight.

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Just found out that CTX/CIX will not record internal calls over the SMDR port.

will need something like Taske Essentials to do this. They are getting a price for me. Can't be more than the Ultimate upgrade.

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Taske uses the CSTA port which is the ethernet port of the processor. Siffleu, your Toshiba dealer can give your more info and pricing.

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Question why do want to record internal calls?

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Siffleu Offline OP
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the reason why I want to monitor internal call is because somes users lost their time talking to phone with other poeple. When a couple is in the house and loose too much time, it's time to monitor..


***UPDATE**

just learn there is a way with my ACD to record log of internal call...
will try this first

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Moderated by  Carlos#1, phonemeister 

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