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Joined: Oct 2007
Posts: 289
Member
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Member
Joined: Oct 2007
Posts: 289 |
It would help if you posted any messages, dialogs, errors, that appear on the screen.
I would suggest you install eManager 1st, then MyPhoneManager, as MPM works off the emanager database.
If the product seemed to install without errors, but nothing happens when you try to start, it may be related to security policy set on Windows by an administrator. Specifically, the username and password emanager and MPM use to INSTALL - which YOU specify - (not the default login username and password which are set by Toshiba). Make sure the INSTALL username/account has proper permissions for the folders the eManager IIS site uses. Also make sure that the INSTALL password meets complexity requirements if any (such as minimum length, etc).
EDIT: Have to make am important correction: the INSTALL username for eManager and MPM are set by Toshiba, it is only the INSTALL password that can be set by the installer. The eManager INSTALL username is "eManagerUser", similarly for the MPM. The INSTALL username/password combo is used to access IIS and its sites, also the program files. The LOGIN username/password combo is only used login to the Databases related to the Equipment you're configuring, and the equipment itself.
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