atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CIX with PRI DID's not going to V/M

at this time i do have the ext in that field but i've tried with and without neither makes a difference.

also my primary clock source i have set to 020501 which is where my PRI card is, but again i have put no data and it doesn't make a difference the system works the same with are without.

another thing is should i be set to master are slave, once again ive tried both and again makes no difference system works the same either way. so what are the programms for if it dosen't change the way the system acts???

also back to my DID's not forwarding to the personal mailbox. is that a V/M problem are a CIX issue??

No, I just meant that there is an entry based on if it an internal call or DID, TIE, etc, so if the calls were not fowarding to voicemail then I'd look there, but since they are it should be good. I just meant that if you call an extension from another extension and it goes to the correct VM box, then calling from the outside through a DID should not make a difference to the voicemail.

I just looked up the manual for a Contact-DK. The integration code it uses is "#" and "*", not 91 or 92. According to the manual the #656 code (for a Strata DK) is #636-#-NNN-Redial. The #657 code is #657-*-EXT-Redial. So you would have to change the 91 to a # and the 92 to a * in the voicamail data if that is the voicemail you are using.

i was talking about when you said this.

"The only thing I remember being differnt between internal and extenal is the SCF"

what did you mean by that, is there something different about internal and external calls that would require a different setup in SCF??

well i was at the site again today and just to try it out i changed the destination digits in the SCF temp. (1)

i set it to forward to ext. 207 which is one of the two phones in the data room. i then called ext. 228's DID after it forwarded it started ringing ext. 207 with no problems.

so since the system is sending DTMF digits to the V/M what might my problem be?

as i posted b4 everything else is working fine. if i go to ANY phone in the building and dial 550 (hunt grp. pilot #) it prompts me for a password for the V/M.

still looking for an answer are atleast a clue

Like I said previously, I'm pretty sure it is the integration pattern with the DK. The manual I looked at said that the RNA code is a "#", not 91 like the Statagy VM systems.

so it does seem to be a intergration problem between the DK Card and the CIX

and not a programm issue on my part??

Lets double check here, you have a hard drive TOSHIBA DK voice mail card, NOT a Teleco Contact DK voice mail card, and you are positive you know the difference, right?

For a test, can you take ringing for one line off the receptionist or voice mail, assign it to one phone that does not forward correctly and see if that one line does a correct call forward/no answer to the correct vm box and not the main greeting?

If only PRi lines, can you bring in any small system that has analog output to an incoming RCOU or BCOU and test to see if it forwards correctly but a DID does not?

Is this a total new install?

Did you clear ALL memory?

Did you do any button call forwarding?

Could there be any stored call forwarding from a previous use of this processor?

Can you do a button cancel all call forwarding, do a laptop removal of all call forwarding, power down, power up, do a laptop call forwarding and do a DID cf/na test?

Did anyone help you program? Some tech who would have TRIED to help?

yes been doing shiba for 11 years so i know the difference between contact flash and stratagy DK.

there are no POTS line's in the building all PRI.

yes total new install batt. was in the off pos. when i got the BCTU. deleted the SCF that i built and rebuilt it.

everything forwards except the DID's to V/M. if i input new data in the SCF to point the DID's to forward to an ext. in day (only mode set up) it will ring that DN.

when i deleted the SCF that i set up i did forward one of the phones manually to 550 (V/M pilot #) and still got the same result.

i did have some help over the phone after the DID's would not forward right but it didn't help tho i was very thankful for the help just as i'm thankful to all of you for your help!!

if anyone can tell me for sure that you have had personal exp. with installing a DK card (with HD) in a CIX 670 that was using a PRI only for incomming and outgoing calls please tell me if you got it to work are did you have to install a IVP8 are greater??

again thank you all very much for the support on this topic. i do try the things that are suggested. i do not know it all by any means