Topic Options
Rate This Topic
#200291 - 02/15/10 04:30 AM CTX 100 call abandoning with PRI & Cox
ptsstaff Offline
Member

Registered: 09/02/09
Posts: 9
Loc: Irvine, CA
I have a CTX 100 with a PRI (BPTU) card getting call abandoning with a Cox circuit. This problem has occurred before with a Paetec circuit as well. We have replaced the BPTU. Cox has replaced all their equipment to the CO along with swapping wire pairs.

Has anyone experieced call abondoning with a CTX 100 system?

Top
Google Equipment Search
#200292 - 02/15/10 06:11 AM Re: CTX 100 call abandoning with PRI & Cox
Steve Mull Offline
Member
*****

Registered: 01/20/06
Posts: 2140
Loc: Knoxville Tennessee
What slot is the card in ? How many channels on the PRI

Top
#200293 - 02/15/10 06:16 AM Re: CTX 100 call abandoning with PRI & Cox
ptsstaff Offline
Member

Registered: 09/02/09
Posts: 9
Loc: Irvine, CA
Slot: S103
Full PRI, 23 channels

Top
#200294 - 02/15/10 06:24 AM Re: CTX 100 call abandoning with PRI & Cox
TadiranTechTexas Offline
Member

Registered: 07/27/06
Posts: 732
Loc: Texas
You can put the card in slot 4.. I think that is where it is recommended.

Steve Correct me if I am wrong?

Top
#200295 - 02/15/10 08:10 AM Re: CTX 100 call abandoning with PRI & Cox
Steve Mull Offline
Member
*****

Registered: 01/20/06
Posts: 2140
Loc: Knoxville Tennessee
No , I usually install it in S103, Check to make sure you have the clocking set.

Is anything in S104 ?

Top
#200296 - 02/15/10 09:55 AM Re: CTX 100 call abandoning with PRI & Cox
MacOSX Offline
Moderator-Toshiba

Registered: 12/12/07
Posts: 2021
Loc: Columbus, Ohio
Are you doing name + number and NI2? Is it incoming and outgoing? Some more details about your set-up will help us troubleshoot some more.

Steve is correct about S103 + clocking.
_________________________
- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.

Top
#200297 - 02/15/10 10:53 AM Re: CTX 100 call abandoning with PRI & Cox
ptsstaff Offline
Member

Registered: 09/02/09
Posts: 9
Loc: Irvine, CA
S104 is empty
Yes, name & number and NI2
Most of the problems have been with outgoing.

Where do I check for clocking?

Top
#200298 - 02/15/10 02:16 PM Re: CTX 100 call abandoning with PRI & Cox
MacOSX Offline
Moderator-Toshiba

Registered: 12/12/07
Posts: 2021
Loc: Columbus, Ohio
System Data > Primary Clock
_________________________
- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.

Top
#200299 - 02/15/10 06:02 PM Re: CTX 100 call abandoning with PRI & Cox
phonemeister Offline
Moderator-Toshiba
*****

Registered: 06/28/03
Posts: 3137
Loc: Los Angeles, CA
You say CTX100 and not CIX. The problem may be with the software version. PRI programming and troubleshooting can be very complicated. I'm sure everyone here will agree that it's best left for a certified Toshiba dealer who can get tech support direct from Toshiba.

Top
#200300 - 02/16/10 01:30 AM Re: CTX 100 call abandoning with PRI & Cox
ptsstaff Offline
Member

Registered: 09/02/09
Posts: 9
Loc: Irvine, CA
Primary Clock: 010301

System type: CIX100 : ACTU
Software: AR3.10 MK054.00
DREC Version: A0

My Toshiba vendor has no idea and swapped out the PRI card. The problem is not consistent and could not occur for days, weeks or months before reoccurring.

Top
#200301 - 02/16/10 05:53 AM Re: CTX 100 call abandoning with PRI & Cox
phonemeister Offline
Moderator-Toshiba
*****

Registered: 06/28/03
Posts: 3137
Loc: Los Angeles, CA
Patch cable, extended dmarc, distance from telco NIU, bad cable pairs, CSU issue, etc. Did you double check these? Did you have telco perform a stress test on the circuit? There are just so many variables and you said that the problem is not consistent. You might want to have your vendor work with Toshiba tech support. There are software tools available from Toshiba in addition to trace files to help your vendor look in the right direction.

Top

Moderator:  phonemeister 
Equipment Search For Hard to Find Items
TARGETED LEADS - SALES - MACS - PROGRAMMING "I made $1000 on my first lead!"
Instant Access to Telecom Leads
Technician Search, enter State or Zip Code
Shout Box

Signup for our Top Telecom Sites Search!
Telephone Installers, Telephone Programmers, Telephone Service Providers, System Installation, Phone System and Equipment Sales Directory.
FREE DESI Labeling System Software!
FREE Download, Get your DESI Labeling System Software Now! Click Here
Most Recent 5 Post
Gotta ask a simple q about analog lines and ringing
by Bull Tone
1 second ago
Vodavi STS took a power hit, what to do
by Old blond hippity hopping Bunnie
Yesterday at 07:21 PM
200 ax ONS ring same as console
by deadwalleye
Yesterday at 05:56 PM
RJ11 Jack Power Inserter?
by dukane123
Yesterday at 05:35 PM
Java Blocking connection
by ltcomm
Yesterday at 04:17 PM
Who's Online
80 registered (Bull Tone, brokeda, KRRath, ChrisRR, RATHER BE FISHING, hawk82, Carl Navarro, podor, Derrick, dexman, Matt_GC, Arthur P. Bloom, Bob3470, Touch Tone Tommy, Cepega, pchesnut, telecom guy10, jeffmoss26, svt1, phoneguywayne, JWRacedog, Rodava, newtecky, Yoda, jimthomson, MooreTel, skip555, dosjock, usedphones, justbill, ampleworks, Genesiscomm, dtmf, sentrex1, Old blond hippity hopping Bunnie, mbhydro, Rcaman, ltcomm, metelcom, epcompx2, pvj, Dave_R, grich, Silversam, Coral Tech, dukane123, deadwalleye, phonman123, JBean3329, Justin M, Jadix, hitechcomm, Larrylegend33, Keighlar, Hnas61, doghart, Ironhedz, inspector754, mikesnews, oobie, Meyery2k, professorbean, Navyguns, DND ON, Dimension Seven, Jordan Roth, John807, BobRobert, rippenlips, cardboardbox01, cvrbob, dans, rbanke, jab1780, bditech, Boskerthearkite, ballsie, gelehu, 2 invisible), 939 Guests and 161 Spiders online.
Key: Admin, Global Mod, Mod
(Views)Popular Topics
Ask the person below you a game. 4164646
Pictures of ugly work II 3090796
Just for Jokester #12 1003398
Just for Jokester #13 846945
New Members: Post Here 578985
Pictures of Ugly Work IV 557965
Constructive Criticism 552268
Just for Jokester #14 534413
Pictures of Ugly Work V 380841
Just for Jokester #11 351602
Newest Members
rbanke, BSIphones, merc123, VectrAlex, shmuel
46484 Registered Users
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Phone Power Digital Phone Service
Unlimited Calling US/Canada $14.95/mo.
Top Posters (30 Days)
dexman 59
Rcaman 46
Arthur P. Bloom 46
jeffmoss26 45
usedphones 38
brokeda 29
hitechcomm 28
MooreTel 26
RATHER BE FISHING 26
hbiss 25

Contact Us | Equipment | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
ęCopyright Sundance Communications 1998-2014
ęCopyright Usedphones.com 1996-2014


Telephone Installers, Telephone Programmers, Telephone Service Providers, System Installation, Phone System and Equipment Sales Directory


Other Links
Shoretel Repair . DESI . Avayaphoneshop Telephone Systems . nortelstore . luxe idesign . phonemanuals.com .