Topic Options
Rate This Topic
#200291 - 02/15/10 04:30 AM CTX 100 call abandoning with PRI & Cox
ptsstaff Offline
Member

Registered: 09/02/09
Posts: 9
Loc: Irvine, CA
I have a CTX 100 with a PRI (BPTU) card getting call abandoning with a Cox circuit. This problem has occurred before with a Paetec circuit as well. We have replaced the BPTU. Cox has replaced all their equipment to the CO along with swapping wire pairs.

Has anyone experieced call abondoning with a CTX 100 system?

Top
Google Telephone Equipment Search
#200292 - 02/15/10 06:11 AM Re: CTX 100 call abandoning with PRI & Cox
Steve Mull Offline
Member
*****

Registered: 01/20/06
Posts: 2247
Loc: Knoxville Tennessee
What slot is the card in ? How many channels on the PRI

Top
#200293 - 02/15/10 06:16 AM Re: CTX 100 call abandoning with PRI & Cox
ptsstaff Offline
Member

Registered: 09/02/09
Posts: 9
Loc: Irvine, CA
Slot: S103
Full PRI, 23 channels

Top
#200294 - 02/15/10 06:24 AM Re: CTX 100 call abandoning with PRI & Cox
TadiranTechTexas Offline
Member

Registered: 07/27/06
Posts: 732
Loc: Texas
You can put the card in slot 4.. I think that is where it is recommended.

Steve Correct me if I am wrong?

Top
#200295 - 02/15/10 08:10 AM Re: CTX 100 call abandoning with PRI & Cox
Steve Mull Offline
Member
*****

Registered: 01/20/06
Posts: 2247
Loc: Knoxville Tennessee
No , I usually install it in S103, Check to make sure you have the clocking set.

Is anything in S104 ?

Top
#200296 - 02/15/10 09:55 AM Re: CTX 100 call abandoning with PRI & Cox
MacOSX Offline
Moderator-Toshiba

Registered: 12/12/07
Posts: 2021
Loc: Columbus, Ohio
Are you doing name + number and NI2? Is it incoming and outgoing? Some more details about your set-up will help us troubleshoot some more.

Steve is correct about S103 + clocking.
_________________________
- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.

Top
#200297 - 02/15/10 10:53 AM Re: CTX 100 call abandoning with PRI & Cox
ptsstaff Offline
Member

Registered: 09/02/09
Posts: 9
Loc: Irvine, CA
S104 is empty
Yes, name & number and NI2
Most of the problems have been with outgoing.

Where do I check for clocking?

Top
#200298 - 02/15/10 02:16 PM Re: CTX 100 call abandoning with PRI & Cox
MacOSX Offline
Moderator-Toshiba

Registered: 12/12/07
Posts: 2021
Loc: Columbus, Ohio
System Data > Primary Clock
_________________________
- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.

Top
#200299 - 02/15/10 06:02 PM Re: CTX 100 call abandoning with PRI & Cox
phonemeister Online   content
Moderator-Toshiba
*****

Registered: 06/28/03
Posts: 3231
Loc: Los Angeles, CA
You say CTX100 and not CIX. The problem may be with the software version. PRI programming and troubleshooting can be very complicated. I'm sure everyone here will agree that it's best left for a certified Toshiba dealer who can get tech support direct from Toshiba.

Top
#200300 - 02/16/10 01:30 AM Re: CTX 100 call abandoning with PRI & Cox
ptsstaff Offline
Member

Registered: 09/02/09
Posts: 9
Loc: Irvine, CA
Primary Clock: 010301

System type: CIX100 : ACTU
Software: AR3.10 MK054.00
DREC Version: A0

My Toshiba vendor has no idea and swapped out the PRI card. The problem is not consistent and could not occur for days, weeks or months before reoccurring.

Top
#200301 - 02/16/10 05:53 AM Re: CTX 100 call abandoning with PRI & Cox
phonemeister Online   content
Moderator-Toshiba
*****

Registered: 06/28/03
Posts: 3231
Loc: Los Angeles, CA
Patch cable, extended dmarc, distance from telco NIU, bad cable pairs, CSU issue, etc. Did you double check these? Did you have telco perform a stress test on the circuit? There are just so many variables and you said that the problem is not consistent. You might want to have your vendor work with Toshiba tech support. There are software tools available from Toshiba in addition to trace files to help your vendor look in the right direction.

Top

Moderator:  phonemeister 
Refurbished Phones & Equipment Search
TARGETED LEADS Telephone Installers, System Installation & Phone System Sales!
Technician Search, enter State or Zip Code
Shout Box

FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
ECS Adix
by juno
02:01 PM
SL1100 VE telephones abrubtly stopped audibly ringing
by Mickamg
10:49 AM
os mailbox alert
by nabulsi
02:51 AM
What is the pin out for Nitsuko 110B DSS Console?
by sugar22
05:52 PM
DK424 base cabinet not communicating with some expansion cabinets
by Dan Case
12:58 AM
Who's Online
27 registered (RonP, RATHER BE FISHING, justbill, newtecky, phonemeister, pvj, paulw, juno, Yoda, ChrisRR, Coral Tech, johnboy, www.telcom1.net, teldata1, nonameyet, Tip&Ring, gelehu, dosjock, John807, hitechcomm, dans, skip555, OBT, JBean3329, jeffmoss26, hbiss, Toolie), 245 Guests and 140 Spiders online.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
(Views)Popular Topics
Ask the person below you a game. 7571156
Pictures of ugly work II 5102770
Just for Jokester #12 1639177
Just for Jokester #13 1339144
Just for Jokester #14 1052172
New Members: Post Here 918187
Pictures of Ugly Work IV 877645
Constructive Criticism 873227
Just for Jokester #11 724079
So let's Play a Game "Who am I ?" 683328
Newest Members
phonetroll, IP-surfer, ajever, tsomctl, kwolfe
48028 Registered Users
Forum Stats
48029 Members
59 Forums
89033 Topics
608509 Posts

Max Online: 4713 @ 04/02/14 11:57 AM
Today's Birthdays
farhanrashid, gishymoto, John326, kisa, russ75707, tcullen
Top Posters (30 Days)
John807 45
ATechguy 41
hitechcomm 37
justbill 29
Silversam 22
hbiss 21
nameless 21
EV607797 20
dexman 20
Derrick 19
Free Voip phone with every line!
FREE Voip Phone - Click Here!
Ad Spot #4 for sale call 1-800-766-3425
Free Phone Repair Diagnostic

Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
ęCopyright Sundance Communications 1998-2016




Trusted Partners
Sitemap