atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Trying to connect to IVP8

I've got a stratagy IVP8 in a CTX100 that was installed a few years ago. I haven't been in the system for quite a while, but need to get in now and add a mailbox.

The old PC with serial port I used to use died some time back, so I am trying to access the unit with a USB to serial converter and the R4 admin program. I know I have the USB device on the correct COM port - but when I run the admin program and enter the password (default used) I get a response that the system is unable to connect to the modem?

The only thing I am doing different here is using a different PC with the USB-serial converter. The cable to the IVP8 is the same as I used before, and I am pretty sure I was using this install of the admin program (although I am not 100% sure what version I had on that old PC)

Wondering if anyone has any suggestions of what to check or perhaps a different approach...........before my nervous breakdown.

Thanks! :scratch:

We have found that so many times, USB serial converter doesnt work. So we engineered a network voicemail programmer, it works everytime. Leave it on site for easy remote changes.

I found an older laptop with a regular com port, and also found that our company has the VM Manager software.

Will I have better luck with this setup?

Woe is me! I switched to a PC with a regular com port - tried a different cable - tried both R4ADMIN and VM Manager, and I still can't get connected to the Stratagy IVP8. I get a response of handshaking error on VM Manager, and a response of NO ECHO and NO GOOD OK on the R4ADMIN.

I am beginning to think the IVP8 has a problem. I have not tried rebooting the PBX yet- I suppose I can try that but will need to make a visit outside of business hours to do so....

I would like to hear from those of you with more experience on the IVP8. I have only done a couple of these....... is there any history of the prot failing on the VM? Does anyone think a reboot of the PBX might help?

All functions are currently working on the VM, but I do need to add a couple of mailboxes, and would like to set the VM to snch to the PBX for time.

All input appreciated!

:shrug:

Never had a problem connecting with Gold-x USB but just bought a ID-SC0211-S1 1PORT Industrial USB To RS232 Cable for $33 from Amazon because it has some sync that is missing from others, says my best/smartest/do anything guru.

https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Delectronics&field-keywords=ID-SC0211-S1+1PORT+Industrial+USB+To+RS232+Cable

Did you check the baud rate?
I'm pretty sure the IVP8 baud is 57600.

Yes - I have tried different baud rates, and taken the USB-serial device completely out of the equation. Starting to think I may have a bad unit here....

IVP8 has a built-in soft modem. Have you tried to dial in with VM Manager?

I have VM Manager, but just treid it directly connecting to port 2 on IVP8. Is there a way to "call" the unit? I know there is a remote access capability for IVP8, but really didn't look at it very much..........

Is this a R1 or R2 IVP8 , The R2 you connect to com 1 on the card. What color is the front plate of the IVP8 ?

Black front plate. My documentation says port 2 - but I tried both...... couldn't get connected on either one.

Black front should be R2

From the manual

COM Ports
COM1 is used for Admin. The baud rate is 57600 set for 8/N/1.
COM2 is used for SMDI integration and to view the system boot process. COM2’s baud rate is
9600 set for 8/N/1.

Thank you Steve. I suppose I have not hit the right combo if things to get connected. I will try COM 1 with your settings.......

Funny thing is -I put this one in a few years back- have not had to make VM changes in the last 3-4 years at least.....

If I ever get back into the thing - you can bet I am taking notes and putting a little cheat sheet in the cabinet.

I will post back with success/fail results. Don't want any of you folks to lose too much sleep over my dilemma..... :sleep:

yesssssss! I got into the thing using the settings Steve Mull provided!

I don't know what I was looking at - but my documentation said I should be connecting to COM 2 on the Stratagy.

Thanks again! :thumb: :thumb:

Like Toolie, I'm trying to get into an IVP8 R2 (Black Front). I'm using:
Stratagy VM Manager v 1.7 on Windows server 2008r2 64bit
My connection is a USB to Null 9 pin Serial cable (StarTech - ICUSB232FTN)
Connected to COM1 on the IVP8 to USB set to COM1
Com1 is set to:
Bits per Sec 57600
Data Bits: 8
Parity None
Stop bits: 1
Flow Control: None

I'm using what I was told is the default Password (PM me to check).
I get the response of:Handshake Failed. Wrong baud rate or other serial link parameter is incorrect.

Cable info: https://www.startech.com/Cards-Adapters/Serial-Cards-Adapters/USB-to-Null-Modem-RS232-DB9-Serial-Adapter-Cable-DCE-FTDI~ICUSB232FTN

Anyone have any idea what I may not be doing correctly to make this connect?

Try a different baud rate. If the password is incorrect, it will tell you.

I've tried several baud rates but still the same response of:Handshake Failed. Wrong baud rate or other serial link parameter is incorrect. The baud rate for the this connection is 57600 on port 1 of the IVP8r2. The only thing I can think of is that the cable is not correct. It is a Null cable. What cable brand/model numbers are other using that are working for them?

I've yet to connect to the IVP8. The error I'm getting now is "Serial Port Resource - Open (createfile) failed on COM1, error:2"

Does anyone have a suggestion on how I can connect?

I corrected the port settings in device manager to make sure com1 was being used in for the USB serial connections. I'm now getting "Handshake Failed. Wrong baud rate or other serial link parameters is incorrect." I've tried 9600, 19200 and 56700 and still the same error. Does anyone know what other parameters I can check?

Here in Canada, we connect to Com2 of the beige faced IVP8 using 9600 Baud. We use a Null Modem Cable. Make sure you use the factory default password, or if it has been changed, use the proper password. I have not tried the admin program on 64 bit windows but I have used it on XP machine, and also on a W7 64 bit machine under "XP Mode". There are also challenges to USB to serial converters as well. We use a Keyspan USB to serial. All these many variables have to be aligned at the same time for it to work