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Joined: May 2005
Posts: 53
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OP
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Joined: May 2005
Posts: 53 |
I have a customer that want call thru the auto attendant to xfer call off net to Agent A house/ cell phone ring 3-4 times, then if no/ans go to Agent B's house/cell phone etc. Any suggestions or any system you know can do this.
Thanks
redskin1948 !!
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Joined: Jan 2005
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,378 Likes: 13 |
If you are using the flash-based voice mail, then the answer is no. The hard-drive based voice mail card has these capabilities, but it's obviously a lot more expensive. Go Skins!
Ed Vaughn, MBSWWYPBX
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Joined: Sep 2005
Posts: 971
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Joined: Sep 2005
Posts: 971 |
No, not at present with the the flash, but
according to higher ups, the first quarter of 2008 they are to offer an upgrade ver. 20055 which will give off net notification with expanded memory to the voicemail system.
We will just have to wait and see the outcome
to this issue.
Keep fingers crossed.
Yes you can with the inskin HDD system, but
it is a bit more money than the inskin flash as ED stated.
-TJ-
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Joined: Feb 2007
Posts: 902
Retired Moderator
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Retired Moderator
Joined: Feb 2007
Posts: 902 |
If I'm reading this right you want the caller transferred off net. The problem with trying to do this is the caller will hang up before the system can jump to the second off net location. I'm finding that more and more callers are hanging up after just 5 or 6 rings versus the 7 or 8 that they used to.
Cell phones have been the primary reason for this.
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Joined: Dec 2005
Posts: 651 Likes: 1
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Joined: Dec 2005
Posts: 651 Likes: 1 |
Why not just offnet forward the persons ext. and when the voice mail transfers the call, the phone will do the offnet forward ?
"I thought I was wrong once, but I was mistaken"
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Joined: Dec 2005
Posts: 651 Likes: 1
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Joined: Dec 2005
Posts: 651 Likes: 1 |
Nevermind, I misread the post. Sorry.
"I thought I was wrong once, but I was mistaken"
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