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#217166 01/14/10 09:19 AM
Joined: Jan 2005
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Well, we finally figured this out. With the help of Dave Foster at Vertical's technical support, we found that there is a bit of a snafu in the software.

They made it possible for IP stations to receive all-call paging, but in doing so, this caused all of the IP ports to lock onto all connected IP stations. All it would take is one all-call page to cause this. The only way to break this permanent audio path is to reboot the system.

The fix was......Get this: Disable the OHVO feature at the IP stations!

I did this and went ahead and put them in page zone 0 while I was at it (just in case). As soon as I did this, the problem immediately started going away, one port at a time.

Now THAT was a tough one for sure. We have been chasing this problem for months at multiple customer sites. Thanks to everyone for the feedback.


Ed Vaughn, MBSWWYPBX
Atcom VoIP Phones
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#217167 01/14/10 09:46 AM
Joined: Oct 2004
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Glad to know you got it fixed!

#217168 01/14/10 10:28 AM
Joined: Jan 2008
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Why does the solution remind me of the fix for a one way audio transmission door box issue?


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
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