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Joined: Feb 2008
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Our system answers an incoming call by running a message and giving the caller 3 choices (3 different departments in a store).
If the caller chooses one of the 3 choices, the system works as desired.
If the caller does NOT choose one of the 3 choices, the system rolls over to a specific extension, and rings that extension, in this case #300.
What I need to do is change that extension # to a different extension # on the system.
Anybody know which program # this is ?? I have searched the documentation, and tried a couple of things and nothing seems to work.
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Joined: Jan 2004
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
you need to change the dial O and timeout functions in the VM
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Apr 2005
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If you know how to program vie phone use program 8008, action table number, arrow up or down until you see time out, make your changes. You need to confirm if your using the same tables for day and night.
We get old too soon, smart too late
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Joined: Feb 2008
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Thanks Guys,
I did find that and changed the digit '0' and 'T/O' settings, from 300 to 301.
Now, the greeting message does NOT start on an incoming call. It just rings ext 301 instead.
And, when I changed the two 301 entries back to 300, the message STILL does not play to the incoming caller.
Any ideas ??
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Joined: Nov 2007
Posts: 369
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Ensure that the trunks are terminated to the voice mail pilot (700) in 1003.... and not 300 or 301.
In 8008, dial table 1, arrow down to "T/O", make that entry UTRF to whatever extension... (e.g., 301)
"I didn't do it, and I won't do it again"
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Joined: Jan 2004
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
might be time to call in tech
VM can be tricky if your not trained in it
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Feb 2008
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Trunks 1, 2, 3, and 5 are set to use ext 700 for daytime overflow. We have two additional trunks, one the incoming FAX line and one that is an outdial only. These two are NOT set to 700, which seems OK to me.
I'd call in my tech but it is a 160 mile round trip for him !! I can call him, which I guess will be my next step.
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Joined: Jan 2004
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
calling him (or somebody ) is probably the best way to go , as I was saying to a customer yesterday on the ds2000 there complex which is both good and bad
good that you can usually do what the customer wants
bad from the perspective that making a change can have unintended consequences if you don't understand the system .
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Feb 2008
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FIXED !!
Well, I did call him and the system was in the Day Mode instead of being in the Night Mode. As soon as I switched it into Night Mode, it worked properly.
THANKS EVERYBODY
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