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Joined: Jul 2008
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jstone Offline OP
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I am trying to track down an NEC Aspire IntraMail card...preferably used.

I am being told that my Aspire Mail has been corrupted and would require hours of reprogramming the system to potentially get it working again or spend about the same money to get this new mail card. I just bought my system a little more than 2 years ago. Any advice?

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I would try having a aspire dealer download the newest software to the card. Is the voicemail still working? Will the autoattendant still answer the calls?

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jstone Offline OP
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Auto attendant is not currently working. I can access my old voice mailbox but it isn't working to accept new messages. We moved offices and when the installer installed the system, he configured it differently than the last installation due to different types of lines, etc. (Not to mention he didn't really know what he was doing with this system.) It sounds like the money I will pay to have the new software downloaded and the vmail reconfigured would be better spent on this new card which I am told would allow me to manage the mailboxes, etc. rather than paying someone else to do it every time. Is this accurate? How long should the download and reconfiguration take?

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If you can find a dealer to download the software on the card, I would say don't expect it to be fast or cheap. If you have a local one willing to do it it migth not take to long. But alot of times companies like dealing with stuff like this because it is out of warranty.

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You say he configured it differently because a change to different type of lines? It sounds like he has the programing wrong. Do you switch from copper to a PRI? Your voice mail may be working perfectly if you can access your mailbox. Can you send a voicemail to another extension? Also let me get this right you currently have intramail and you want to get intramail again? Your management of the mailboxes will be the same. The only way it will change if you go up a level and get Aspire mail or Aspire Mail DMS.

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jstone Offline OP
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We went from PRI to copper. We do not have IntraMail now. We have AspireMail and are being told to go to IntraMail. Sounds like that is a downgrade from your tone.

Extension numbers changed so not sure if I can transfer or not. I'll try and let you know.

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I would check your 22-programing and see if he has it going to 102.


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