Topic Options
Rate This Topic
#239267 - 12/11/08 11:31 AM Help Please ... NEC dtu-8d-2
loweyj Offline
Junior Member

Registered: 12/11/08
Posts: 3
Loc: Alberta
Hi, I have a NEC dtu-8d-2(BK) phone here and it is driving me crazy as of late.

It default's itself to DND/NOT-IN. I hit feature-69-feature to cancel it and a while later it has reset itself again. We are missing many calls because the phone will not ring when in DND.

Can anyone help with this ?

Thanks,

Jim

Top
NEC Telephone Equipment Search
#239268 - 12/11/08 11:54 AM Re: Help Please ... NEC dtu-8d-2
KLD Offline
Member

Registered: 12/12/04
Posts: 5679
Loc: KS
Demarc....... welcome to the BB. I just bumped this up so someone will notice it. Good luck and don't let your cake fall..... laugh
_________________________
Ken
---------

Top
#239269 - 12/11/08 01:32 PM Re: Help Please ... NEC dtu-8d-2
KLD Offline
Member

Registered: 12/12/04
Posts: 5679
Loc: KS
Here we go again.......BUMP
_________________________
Ken
---------

Top
#239270 - 12/11/08 06:48 PM Re: Help Please ... NEC dtu-8d-2
telephoneguy Offline
Member

Registered: 08/30/05
Posts: 2128
Loc: salinas, CA, USA
Okay, I always get the phone models mixed here.

This is a black eight-button, sounds like a series E, but does it say "Dterm" at the top, or does it just say "NEC?"

What's probably happening is that one of the users is accidentally typing a feature access code for DND.

Another possibility is that you may have a key set as a DND button. Pressing the button, even by accident, will make it glow red, meaning that DND is set.

What kind of phone system is this connected to? IS it an Elite, an IVS/IVS2/IPS, IPX, etc. ... Somewhere in the building there's a big box on the wall (or if it's an IPX on the floor) and if you can describe it, including color, we might be able to tell you how to make this problem go away for good.

Top
#239271 - 12/12/08 08:54 AM Re: Help Please ... NEC dtu-8d-2
loweyj Offline
Junior Member

Registered: 12/11/08
Posts: 3
Loc: Alberta
Thanks for your reply's.

The phone has NEC on the top of it. If by 8 buttons your are referring to the features buttons, then yes... 8 of them... hold, trans, answer, speaker, redial, conf, recall and feature.

There are also 8 buttons for call, call, park, park retrieve, voicemail, nightmode, page and station2.

On the top under the LCD display there are 6 buttons... exit, sys, sta., up, down and help.

I have no idea what it is connected to or if it is an Elite or one of the others you mentioned. Unfortunately, the office people have gone home for the week-end, so I will have to research your other questions next week.

I do know that my manual says 'Elite Limited VMS, if that helps.

Thanks again,

Jim

Top
#239272 - 12/12/08 09:23 AM Re: Help Please ... NEC dtu-8d-2
eriway Offline
Member

Registered: 11/14/07
Posts: 368
Loc: Portsmouth, NH
If the display is showing DND/NOT-IN, then the user has activated "Customized Message". Try canceling it with [Feature] 79 [Feature]. This will cancel the message. You may have to follow that up with the [Feature] 69 [Feature] to cancel the DND part.
_________________________
"I didn't do it, and I won't do it again"

Top
#239273 - 12/12/08 10:34 AM Re: Help Please ... NEC dtu-8d-2
loweyj Offline
Junior Member

Registered: 12/11/08
Posts: 3
Loc: Alberta
Thanks eriway,

So far so good... seems to be working

Appreciate it !!!

Jim

Top
#239274 - 12/21/08 03:02 PM Re: Help Please ... NEC dtu-8d-2
telephoneguy Offline
Member

Registered: 08/30/05
Posts: 2128
Loc: salinas, CA, USA
For future reference, that would be an Elite.

Top

Moderator:  DrPbx, ttech 
Refurbished Phones & Equipment Search
TARGETED LEADS for IT-Telephone Installers, System Installation & Phone System Sales!
Instant Access to Telecom Leads
Technician Search, enter State or Zip Code
Shout Box

Featured Ad's
BUSINESS PHONE PRODUCTS AND SOLUTIONS VOICE AND DATA
FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
Polycom Soundstation IP 7000 with Multi - Interface Module and Mic Arrays
by Ssparko
12:03 AM
Summit Auto Fax Transfer
by Scotty Woods
05:48 PM
Installer Requested in TN
by mickeyme
05:13 PM
P-89 cable entrance
by SST
05:07 PM
SX200 won't boot with Database Restore
by SeaOx
04:31 PM
Who's Online
18 registered (JWRacedog, Scotty Woods, vicbob, Skunky, Derrick, metelcom, Hnas61, thagg, Yoda, minuschicken, MooreTel, Justin M, dexman, RTM, strongbrew101, Hofman telekom, Matt_GC, 1 invisible), 325 Guests and 174 Spiders online.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
(Views)Popular Topics
Ask the person below you a game. 6511062
Pictures of ugly work II 4435873
Just for Jokester #12 1387727
Just for Jokester #13 1132078
New Members: Post Here 800350
Just for Jokester #14 760571
Constructive Criticism 725556
Pictures of Ugly Work IV 723059
Just for Jokester #11 546403
So let's Play a Game "Who am I ?" 540938
Newest Members
Edus, Omemnow, minuschicken, doliver81, TonyNungaray
47449 Registered Users
Forum Stats
47449 Members
58 Forums
86879 Topics
597323 Posts

Max Online: 4713 @ 04/02/14 11:57 AM
Today's Birthdays
AshleyW, axxess_in_crisis, CCIE9085, Gene43560, jimboaphoneguy, Newoneforme, WM2
Top Posters (30 Days)
Derrick 41
Rcaman 39
justbill 38
nfcphoneman 30
dexman 29
nameless 27
ChrisRR 25
EV607797 22
hbiss 22
Silversam 21
Custom Island
VOIP Phones
Custom Island 32

Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
ęCopyright Sundance Communications 1998-2016




Trusted Partners
Sitemap