Topic Options
Rate This Topic
#239267 - 12/11/08 11:31 AM Help Please ... NEC dtu-8d-2
loweyj Offline
Junior Member

Registered: 12/11/08
Posts: 3
Loc: Alberta
Hi, I have a NEC dtu-8d-2(BK) phone here and it is driving me crazy as of late.

It default's itself to DND/NOT-IN. I hit feature-69-feature to cancel it and a while later it has reset itself again. We are missing many calls because the phone will not ring when in DND.

Can anyone help with this ?

Thanks,

Jim

Top
NEC Telephone Equipment Search
#239268 - 12/11/08 11:54 AM Re: Help Please ... NEC dtu-8d-2
KLD Offline
Member

Registered: 12/12/04
Posts: 5679
Loc: KS
Demarc....... welcome to the BB. I just bumped this up so someone will notice it. Good luck and don't let your cake fall..... laugh
_________________________
Ken
---------

Top
#239269 - 12/11/08 01:32 PM Re: Help Please ... NEC dtu-8d-2
KLD Offline
Member

Registered: 12/12/04
Posts: 5679
Loc: KS
Here we go again.......BUMP
_________________________
Ken
---------

Top
#239270 - 12/11/08 06:48 PM Re: Help Please ... NEC dtu-8d-2
telephoneguy Offline
Member

Registered: 08/30/05
Posts: 2128
Loc: salinas, CA, USA
Okay, I always get the phone models mixed here.

This is a black eight-button, sounds like a series E, but does it say "Dterm" at the top, or does it just say "NEC?"

What's probably happening is that one of the users is accidentally typing a feature access code for DND.

Another possibility is that you may have a key set as a DND button. Pressing the button, even by accident, will make it glow red, meaning that DND is set.

What kind of phone system is this connected to? IS it an Elite, an IVS/IVS2/IPS, IPX, etc. ... Somewhere in the building there's a big box on the wall (or if it's an IPX on the floor) and if you can describe it, including color, we might be able to tell you how to make this problem go away for good.

Top
#239271 - 12/12/08 08:54 AM Re: Help Please ... NEC dtu-8d-2
loweyj Offline
Junior Member

Registered: 12/11/08
Posts: 3
Loc: Alberta
Thanks for your reply's.

The phone has NEC on the top of it. If by 8 buttons your are referring to the features buttons, then yes... 8 of them... hold, trans, answer, speaker, redial, conf, recall and feature.

There are also 8 buttons for call, call, park, park retrieve, voicemail, nightmode, page and station2.

On the top under the LCD display there are 6 buttons... exit, sys, sta., up, down and help.

I have no idea what it is connected to or if it is an Elite or one of the others you mentioned. Unfortunately, the office people have gone home for the week-end, so I will have to research your other questions next week.

I do know that my manual says 'Elite Limited VMS, if that helps.

Thanks again,

Jim

Top
#239272 - 12/12/08 09:23 AM Re: Help Please ... NEC dtu-8d-2
eriway Offline
Member

Registered: 11/14/07
Posts: 368
Loc: Portsmouth, NH
If the display is showing DND/NOT-IN, then the user has activated "Customized Message". Try canceling it with [Feature] 79 [Feature]. This will cancel the message. You may have to follow that up with the [Feature] 69 [Feature] to cancel the DND part.
_________________________
"I didn't do it, and I won't do it again"

Top
#239273 - 12/12/08 10:34 AM Re: Help Please ... NEC dtu-8d-2
loweyj Offline
Junior Member

Registered: 12/11/08
Posts: 3
Loc: Alberta
Thanks eriway,

So far so good... seems to be working

Appreciate it !!!

Jim

Top
#239274 - 12/21/08 03:02 PM Re: Help Please ... NEC dtu-8d-2
telephoneguy Offline
Member

Registered: 08/30/05
Posts: 2128
Loc: salinas, CA, USA
For future reference, that would be an Elite.

Top

Moderator:  DrPbx, ttech 
Refurbished Phones & Equipment Search
TARGETED LEADS for IT-Telephone Installers, System Installation & Phone System Sales!
Instant Access to Telecom Leads
Technician Search, enter State or Zip Code
Shout Box

FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
Installer Requested in PA
by mickeyme
01:07 PM
Main Voicemail Avanti 3015
by oad762
03:15 PM
Anyone need any Shortel equipment??
by Z-man
02:56 PM
Line keeps ringing
by Butch Cassidy
02:38 PM
SL 1100 Voice mail Question
by teleco
08:52 AM
Who's Online
36 registered (justbill, ctss, Hi Numbers, Toolie, upstateny, mbhydro, dexman, mtnman, dans, ddumont, DND ON, takxvm, Tesley, Coral Tech, roldan, mickeyme, Memphisribs, Biztel Cuban Okie Tech, usedphones, Touch Tone Tommy, skip555, Hnas61, hitechcomm, Iwatsu Guru, dosjock, teleco, jsaad, 94astro, lundah, gelehu, Butch Cassidy, Rcaman, Central Coast Tom, Skunky, BTS01, 1 invisible), 816 Guests and 455 Spiders online.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
(Views)Popular Topics
Ask the person below you a game. 6824818
Pictures of ugly work II 4657328
Just for Jokester #12 1478642
Just for Jokester #13 1204361
Just for Jokester #14 857475
New Members: Post Here 834878
Constructive Criticism 770279
Pictures of Ugly Work IV 767747
Just for Jokester #11 606420
So let's Play a Game "Who am I ?" 585302
Newest Members
oad762, StingIT, KBB, KeithH, Eric W
47637 Registered Users
Forum Stats
47638 Members
59 Forums
87643 Topics
601321 Posts

Max Online: 4713 @ 04/02/14 11:57 AM
Today's Birthdays
cmoore2004, drewsky628, JETech, Mel @ ETS Telecom, njbell
Top Posters (30 Days)
justbill 46
usedphones 40
dexman 30
hbiss 26
Rcaman 26
Derrick 24
Coral Tech 23
hitechcomm 18
Yoda 16
teleco 16
Ad Spot #2 for sale call 1-800-766-3425
Ad Spot #3 for sale call 1-800-766-3425
Ad Spot #4 for sale call 1-800-766-3425
Free Phone Repair Diagnostic
Amazon

Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
ęCopyright Sundance Communications 1998-2016




Trusted Partners
Sitemap