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#239267 - 12/11/08 04:31 PM Help Please ... NEC dtu-8d-2  
Joined: Dec 2008
Posts: 3
loweyj Offline
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loweyj  Offline
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Joined: Dec 2008
Posts: 3
Alberta
Hi, I have a NEC dtu-8d-2(BK) phone here and it is driving me crazy as of late.

It default's itself to DND/NOT-IN. I hit feature-69-feature to cancel it and a while later it has reset itself again. We are missing many calls because the phone will not ring when in DND.

Can anyone help with this ?

Thanks,

Jim

NEC Telephone Equipment Search
#239268 - 12/11/08 04:54 PM Re: Help Please ... NEC dtu-8d-2  
Joined: Dec 2004
Posts: 5,679
KLD Offline
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KLD  Offline
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KS
Demarc....... welcome to the BB. I just bumped this up so someone will notice it. Good luck and don't let your cake fall..... laugh


Ken
---------
#239269 - 12/11/08 06:32 PM Re: Help Please ... NEC dtu-8d-2  
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KLD Offline
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KLD  Offline
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KS
Here we go again.......BUMP


Ken
---------
#239270 - 12/11/08 11:48 PM Re: Help Please ... NEC dtu-8d-2  
Joined: Aug 2005
Posts: 2,135
telephoneguy Offline
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telephoneguy  Offline
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salinas, CA, USA
Okay, I always get the phone models mixed here.

This is a black eight-button, sounds like a series E, but does it say "Dterm" at the top, or does it just say "NEC?"

What's probably happening is that one of the users is accidentally typing a feature access code for DND.

Another possibility is that you may have a key set as a DND button. Pressing the button, even by accident, will make it glow red, meaning that DND is set.

What kind of phone system is this connected to? IS it an Elite, an IVS/IVS2/IPS, IPX, etc. ... Somewhere in the building there's a big box on the wall (or if it's an IPX on the floor) and if you can describe it, including color, we might be able to tell you how to make this problem go away for good.

#239271 - 12/12/08 01:54 PM Re: Help Please ... NEC dtu-8d-2  
Joined: Dec 2008
Posts: 3
loweyj Offline
Junior Member
loweyj  Offline
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Joined: Dec 2008
Posts: 3
Alberta
Thanks for your reply's.

The phone has NEC on the top of it. If by 8 buttons your are referring to the features buttons, then yes... 8 of them... hold, trans, answer, speaker, redial, conf, recall and feature.

There are also 8 buttons for call, call, park, park retrieve, voicemail, nightmode, page and station2.

On the top under the LCD display there are 6 buttons... exit, sys, sta., up, down and help.

I have no idea what it is connected to or if it is an Elite or one of the others you mentioned. Unfortunately, the office people have gone home for the week-end, so I will have to research your other questions next week.

I do know that my manual says 'Elite Limited VMS, if that helps.

Thanks again,

Jim

#239272 - 12/12/08 02:23 PM Re: Help Please ... NEC dtu-8d-2  
Joined: Nov 2007
Posts: 368
eriway Offline
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eriway  Offline
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Portsmouth, NH
If the display is showing DND/NOT-IN, then the user has activated "Customized Message". Try canceling it with [Feature] 79 [Feature]. This will cancel the message. You may have to follow that up with the [Feature] 69 [Feature] to cancel the DND part.


"I didn't do it, and I won't do it again"
#239273 - 12/12/08 03:34 PM Re: Help Please ... NEC dtu-8d-2  
Joined: Dec 2008
Posts: 3
loweyj Offline
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loweyj  Offline
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Joined: Dec 2008
Posts: 3
Alberta
Thanks eriway,

So far so good... seems to be working

Appreciate it !!!

Jim

#239274 - 12/21/08 08:02 PM Re: Help Please ... NEC dtu-8d-2  
Joined: Aug 2005
Posts: 2,135
telephoneguy Offline
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telephoneguy  Offline
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Posts: 2,135
salinas, CA, USA
For future reference, that would be an Elite.


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