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#30418 10/25/04 07:58 AM
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Our tech has installed the external moh device, but nothing is playing on-hold. Is there additional programming that needs to be done?

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#30419 10/25/04 08:13 AM
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yes, you need to go in and tell the lines which music source you want to hear.

you can turn backgound music on on a phone and select the source you want to hear. this is a good way to verify which source it is hooked up to. you do this through the diplay of the phone.

#30420 10/25/04 08:18 AM
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Are there certain codes the tech will need to know to do this? I have a feeling he is not very familiar with Comdial systems and may need to know the exact path.

#30421 10/25/04 08:34 AM
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is the tech programming the system from the phone?

I suggest you use the VMMI software.

I am sure there is a way from the phones, I just have never done it.

#30422 10/25/04 09:50 AM
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If this system did not have MOH to begin with, the installing tech may have programmed the system for "tone on hold". I would contact the installing company and ask them to dial in and make a program change.


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