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Joined: May 2002
Posts: 2
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OP
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Joined: May 2002
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Hi, My friend runs a answering service with 30 c.o. lines. using an old Western Electric KSU wall mount system with a remote switchboard box. (cir. 1973), (and dying fast). Since this is a limited fund operation, does anyone have any ideas what would be a good equipment update with out spending $thousands$ of bucks. Thanks -Dave.
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Joined: Apr 2002
Posts: 1,101
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You could use almost any phone system if you are using dedicated pots lines. I would recomend upgrading from pots lines to a PRI. That way you have the best of both worlds. You have the capability of Direct Inward Dial lines, Caller ID, and outgoing call capabilities. There are alot of secondary equipment sellers out there. You need to know what you want and how much you want to spend. Try www.telecom-mart.com for all different kinds of resellers. Good Luck! edited out sales link: [This message has been edited by test-ok (edited May 14, 2002).]
If all else fails, use a BFH.
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
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Dave, I serviced a customer for many years set up just as you described. The WE 1A2 equipment is bulletproof and parts are still available. What is most likely failing are your phones and call directors. The button field mechanisms wear out and they can be replaced. If the budget is small, overhaul!
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Joined: May 2002
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Yes, The old Western Eletric ksu and ktu cards are tough and there are a stack of replacements. But the switchboard is a Plant- Equipment Model and is the big problem. It really got bad when the hook would not re-set the mechanical switches, so the operator just took the phone headset and hit the pannel of switches to get them all to come up. Do you know where one could find a good Plant-Eq switchboard box? Thanks Again
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