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#41418 09/14/09 08:27 AM
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Good deal. Thanks for checking back and letting us know. :thumb:


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#41419 09/14/09 04:01 PM
Joined: Jun 2004
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Are you the Casey who used to work in Visalia?

Justin

#41420 10/20/09 09:47 AM
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Hey Justin,
Yes, I'm the one. I now work for Sierra Unified School District.

#41421 10/20/09 09:59 AM
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Hey guys, it's back....maybe.
Well things seemed to be all well for a couple of weeks. Then one of the ladies in the office e-mailed me to say she got back from lunch to about six messages (that's a lot for her in one hour). Of these, only two were actually people. The others were dead air or the error tone. I (and she) hesitate to call this a problem because I know some people wont "talk to a machine", so they hang up. That would explain the dead air, but what about the error tone? Sence then, the dead air and error tone messages are intermittent.
Do I have further problems with my programing, or is everything working as it should?
Thanks
Casey

#41422 10/20/09 11:27 AM
Joined: Jan 2002
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Your dead air and/or error tone are still indicative of a disconnect supervision issue from your carrier. You need to test each trunk!

#41423 10/20/09 03:08 PM
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Casey, is the error tone from the carrier?

Justin

#41424 10/22/09 05:46 AM
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Well Justin, I have always assumed the error tone was from the carrier.
I have called my cell from the co's and then hung up my cell. I stayed on the co and it was dead air for a time, then it went to the message "if you'd like to make a call....", then it went to error tone(fast busy). So I assumed that's what I was hearing on the messages. Is there another way to test this since I only get to listen to the message after the fact, and not during the recording? I know the Comdial will throw an error tone similar to this, how do I tell the difference?

And in response to jwooten, I'm not sure how disconnet supervision is supposed to work. Could you give me a picture of what is supposed to be happening so I can try to figure out why it's not?

Thanks for your responses

Casey Franks

#41425 10/26/09 10:19 AM
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Can anyone help?

#41426 10/27/09 10:32 AM
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You're making the calls in the wrong direction! You need to call each of your trunks, while monitoring, let the AA or voicemail answer then hang up the inbound call. Your open loop should be "sensed" and the AA/vm port should disconnect. I have seen where the disconnect or open loop was so fast, the trunk returned to dial tone. Almost always these trunks were provided by IP pair gain equipment. You can have a facility provided with both IP and standard pair gain equipment.

#41427 10/28/09 08:24 AM
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Thanks Jim, I'll check that and get back to you.

Casey

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