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Some of the reasons you're having difficulty with people willing to help you is because they know what it is like when a customer chooses to "Do it Themselves". It takes revenue from their pocket.
Well stated Tom! Off the Deep End, in an early post you looked for a price of $975 for an SVMi-4e. You need to look at what you are getting in the way of warranty when you but it. We have very fair prices and I can tell you that a 2 year warranty will come close to that price and a 5 year warranty will be even higher. Installation would be additional. I can also tell you as a Samsung dealer that no matter what level of discount we have it does not apply to the voice-mail products. If you get better prices than that you need to take a close look at what you recieve.
Tom, I guess next time I would have to look into a different system. I spoke to a local rep that I called for a non samsung voicemail system and he said that if we purchased a system from him, he would be more than happy to provide me with the technical manuals and tech support. I guess that is the difference with the larger companies, they are more willing to help the end user. I have the philosephy that since we purchased the system in full, bought the parts and feel that I am more than capable of programming it the Samsung should respect that and provide me with the materials that I need.
What an interconnect chooses to do with their customers is purely up to them and Samsung nor I will regulate that. However from a Samsung perspective we do not assist consumers because we believe in supporting and protecting our dealers revenue stream. I am sure you can appreciate that although you may not agree with it.
Tom, I do have some respect to Samsung's policies but I guess I was a little disapointed. I wanted to let you know that the voicemail and auto attendant are working great and I do not think that the programming was that bad, even though I did have help.
Let me say this. Imagine if anyone could call Samsung or any manufacturers tech support line.Can you imagine the call wait time for actual dealers to get through?Can you also imagine the non technical person asking questions like why is the Hold button red? I'm not saying that's you but I'm sure you get the idea.It's not like a phone or voicemail system is like a VCR or a TV where the operation is essentially the same.To me every phone system is different because the customers needs and wants are different.That makes it harder to provide tech support in my opinion.And thats why the manufacturers want to provide tech support to authorized dealers who have received training on the products.Consumer products are on a different level.
[This message has been edited by pvj (edited December 22, 2004).]
your service company should be like a business partner. Find a good Interconnect and stick with them. Then when an emergency comes up you might be able to talk to someone who actually gives a hoot. Most business have revenue streams. Lets say company A is $1000.00 a day, most are very dependant on voice communication. How much do they lose if phones are down 8 hrs??? A good Interconnect w/ inventory can have most systems back up in a short time and have 2 or 3 hr emgcy response time. Thats when the internet grinders start calling the pros, after wasting hundreds or thousands in down time. When I get an emergency call of system down and come quick I have a few questions--- If I don 't know these people, why are they calling me? Did they not pay the last company? If they are DIY they will more than likely protest when they get the bill. Did they have a bad experince with the last company that they worked with? That is possible but not always true. Like the Dentist that brings in $300.00 per hr working his profession but wants to take time off to play computer tech or phone man to save money, but actually loosing money any time he's not working his field. Yes, I could find a used copier,take it apart and make it work great and think I saved, but I would make more money Prospecting-selling-serviceing phone/computer equip because thats what im best at. Also a good tech or consultant can look at a companys phone setup and offer insite to streamline the operation or to better utilize the companys assets in monthly telecom expenses. How many time have I walked in on a place spending 1400 amonth when the same services were available for 750.00, the phone board or rack is a mess because they call a different company every time they run into trouble. A 5 minute job takes 2 hours for tracing wires, unmarked feeders and other non-industry idiocy. Why waste your time explaining how to save 50% on monthly charges when you know that they won't call you again except for trash jobs that they screwed up first, or some trunker did. Sure its work but noe recuring. Sure we take the work and bill COD, but would rather have the Relationship!!
Now see, I completely agree with you. We unfortunately had a fallout with the local Samsung dealer and I was unable to find another one until I found this forum, which was all but like a week ago. I understand that if there was a problem with my phone system then I would lose thousands of dollars. The only reason I touched the cabinet is because I could not find anyone to help. The company that I bought a few items from a while ago said just to go ahead and install them. It was not that hard and I honestly do not regret doing it myself. My company is not afraid to pay for services that are rendered and in case of emergency I have two people on my mind to call now. CDML_Guy has offered his services and I found out from the Avaya rep that there is a new Samsung dealer about an hour and a half away. To me, this was a good idea, the voicemail installed flawlessly and I have gained a few more connections that are there to help me. Yes, one local dealer has lost a few dollars by not doing the install but whenever that Compact malfunctions, I am sure it will pay for it.
