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#425128 01/18/06 12:36 PM
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aftech Offline OP
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oh sorry you mean as part of the menu prompt area not just the directory block. I give it a shot.
Thanks

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#425129 01/19/06 01:24 AM
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Ya that's it basically. I assumed that each company has it's own main greeting and menu block so company 2 which has group 02 in thier menu block they have entries for
??? search ext 02
??? search mbx 02
???? search ext 02
???? search mbx 02

I tried it and it works perfectly.

#425130 01/19/06 02:49 AM
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When I pm'd him I said he was missing something and I couldent put my finger on it.

You hit it on the head Ben :toast: you are the Man.

#425131 01/19/06 11:41 AM
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aftech Offline OP
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I really thought it would be the key but I just put it in and it did not work, switched it back to ext 01 mbx 01 and it worked fine, I figure what I'm missing?

#425132 01/19/06 12:28 PM
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you must have missed a step. Lets recap

1 you created menu 1, 2, 3
2 you created day/night/holiday 1,2,3
3 you added exts and boxes to dir 2,3
4 you removed duplicate mbx and exts from group 1
5 you set up the ring plan eg 701 day/night/holiday to ring 501. 702 d/n/h/ to ring 502.
6 you created pointers in the main menu to direct 501 to menu 02 and 502 to menu to.

and it should work

menu->day block->dir->search ???
that should be the sequence of that right.

or am I lost as well.

Grumpy, Ben, Ken, Pvj. anyone :confused:

#425133 01/19/06 02:47 PM
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aftech Offline OP
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The only step I missed was removing members from the main group. (makes me nervous because its the only group working.

#425134 01/19/06 04:05 PM
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dont remove them yet that is just a final step but man I don know

I am still going to get it on the demo and send you the specs

#425135 01/20/06 12:16 AM
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You can most defanitly have duplicates if you want. Though if you want complete seperation then have them in thier own groups. I set this up on a switch to see if I was correct and it all works. Make sure that each company has it's own menu block with search parameters for the correct group. Make sure that the directory pointer in that same menu block is also searching the correct group. As long as the extensions and mailboxes are in the right group it will work. Other than that there is nothing else required to get this to work. If you still are stuck I could take some screen shots of the config and send them to you.

#425136 01/21/06 01:51 PM
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aftech Offline OP
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Do you guys think this is an issue. When I created the groups in the subscriber list block I did it before all the voices were recorded? But I assume if this was an issue only new names would would be affected? I delete my subscriber list and redo them and see if this makes a difference.
And should I start with group numbers beyond 3? or is using 02,03,04 ok? ( I would'nt think this would make a difference)

#425137 01/21/06 03:02 PM
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aftech Offline OP
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Here are my steps
1. Created a mode for night (only mode this info is important for)
2. Created Three menus for each business
3. Created Three Subscriber lists with the various extensions in them (This list creates both the extension list and the mailbox list 02,03,04)
4. Created three directories for each business
5. Pointed each directory to respective mailbox and extensions (eg. dir 02 searches ext 02, mbx 02)
6. Added ??? search ext 02 ??? search mbx 02 etc. to the main menus I created
7. Also told the main company menu to point to the appropriate directory created for it.

Still stuck though

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