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Joined: Dec 2005
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First question: On an iDCS500 at a customer site the boss can only be reached via a receptionist transfer. He has chosen to no longer be accessible via the Automated Attendant on the SVMi8. When he was available via the Auto Attendant he got Caller ID on all calls. Now that he is getting transfers from the receptionist the CID is no longer showing up. Is this something in programming or just the nature of the beast?

Second question: Just a curiosity and not an issue. If you have a T1 and a PRI card BOTH in the iDCS500 system can they be programmed if they have different protocols? (ie B8ZS or ESF etc)


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Due to the dynamic structure of the board, we are making a few changes. The posts that are being moved from the installer’s section to the open forum have been deemed viewable for the public. There are a few caveats to these moves that also pertain to any future topics that you may decide to help with.
1. When posting a possible answer we request that you state facts not opinions.
2. When posting do not include any proprietary information.
3. When posting use this theory; provide information on what to do and not how to do it.

An example would be; in order for you to use the return call feature from the caller ID display. You need to use the least cost routing feature.

A bad example would be; in order for you to use the return call feature from the caller ID display. Go to mmc XXX and insert the digits needed. Then go to mmc XXX and XXX to activate LCR.

We still encourage the use of the PM feature or email if you plan on providing technical information that is above the user guide or admin programming ability. For the installer that has a technical question you can still use the installer’s category with out fear of your post being moved.

If you feel that a topic should not be in the open forum please make your request known to a moderator for that category. Include a link to the thread and your reasons for the request.

Thank you for your understanding in this matter.


Moderated by  nameless, pvj 

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