atcomsystems.ca/forum Forums Other TDM Phone Systems Executone-Isoetec Telephones & Systems Voice Mail Integration

OK that sounds good when you dial #3012 and it asks you for the passcode.

So back to the G screen,the lines should look like this right?

[T] VMS ICM CALLS

Ext | Box# pf |Busy |No Ans|All|

3012|3012 # |Y VMS |Y VMS |N

The lines under CO should also be set the same as under ICM Calls.
Is that what you have?

[This message has been edited by pvj (edited September 04, 2003).]

[This message has been edited by pvj (edited September 04, 2003).]

Yes that is exactly what I have.

shoover,
on the front of the vxc card there is a connector looks like a cat5 computer connector but it's a 10 pin jack.Is there anything plugged into it?

No nothing.

All,
The voice mail is working now.
I found out that one of our other office also had an executone system. I was able to contact the company that provides the support. (didn't know we even had contract support.)
The tech walked me through everything and also dialed in. By staying on the same screen as he was I could see the changes being made.
Turns out is was more than one thing causing the problem. On the G screen I didn't the values for disconnect, prefix, or transfer populated. There were also a series of other settings on various screens.

It took about 2 hours to get it squared away. Some of that included trouble shooting the Operators Terminal, which is dead, explaining to me the changes and why they needed to be made, and explaining how to test the drop pulse. I don't think the telco is send it.
Thanks to all of your support. I would have been able to get it to the operational state without your assistance.
I've learned quite a bit.
Thanks again.
Steve.