Does anyone know if it is possible to forward a DID to an external number. I know it's possible if the DID is assigned to a phone and they have set up function 565.
However what if there is no telephone linked to that DID. Anyway to set up say a guest mail box to forward to off premise? I've looked through ESI Access and DTMF programming but can't seem to find anything
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You can do it. Send the DID to an INFO (not guest) mailbox, record a second of silence, set the no response action to forward to a branch ID set up as an outdial branch, record silence in the ID greeting and you will be all set. You might need to screw around a little with pauses in the dial string but i have done it this way many times.
I do it the same way upstateny does it except I leave out the INFO mbox and point the DID directly to a non referenced ID branch setup as outdial. You also do not have to record the silence unless you want the caller unaware of the transfer, I think the default used to be pretty vague and I left it sometimes if the client wanted the caller to know they were being transferred.
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