atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems Polycom Soundstation 2W

Got the soundstation 2 in and plugged it up same problem as before with the EX model- you initiate the first call and as soon as you try to flash(people button) the call the first call drops. ESI told me it did not support soundstation 2 with the e class because it needed 100ms flash hook duration. odd, 1 fellow at ESI told me it would work as long as the polycom wasn't an EX. Having my boss look at it now and he is getting very frustrated as well as the customer. I've put in 3 other polys and had minor to no problems at all and this is just frustrating. John, I extend my hand and say "Hello Friend"

Wording from #219:

Update: Conferencing with the PolyCom SoundStation2

Polycom recently discontinued its SoundStation1 model, and now offers only SoundStation2. Until recently, a conflict was
presented to an ESI phone system when initiating a conference with a Polycom SoundStation2 on an analog port: the ESI phone
system must receive two flash hooks when initiating a conference, and the SoundStation provided only one — therefore making it
appear that a conference cannot be established. Rev. A of this Technical Update described a workaround for this issue.
However, Polycom has now corrected this problem. Now, SoundStation2 lets an ESI phone user press the CONF key twice to
originate a conference.

Mike, is this the scenario?

One more detail! The Polycom must be running software 1.117 or higher, apparently that is where the correction was made. If you need to upgrade the Ply software here is where to go:

In case you or your customer may wish to contact PolyCom about this upgrade or other details regarding the
SoundStation2 unit, here is other contact information for this PolyCom office.
Phone: 800 POLYCOM (800 765-9266) or 408 526-9000
Fax: 408 526-9100
Web-based contact page: www.polycom.com/contactUs (primarily sales-oriented)

yeah john that is it. i read that update and the soundstation is running software higher than 1.7 (sorry don't have it right here at home) still having the problem. Might it be that the actual ESI software may need to be upgraded on the switch itself? just thinkin'

sorry 1.117 i will check it when i get to the office. as well i forgot to mention. at the office the problem does not exist.

Mike, are you saying the exact Polycom unit works fine on your E-Class at the office but doesn't work when installed on the E-Class customer location?

NO WE HAVE A COM SERVER

Upgrading the E-Class software probably won't hurt but don't get your hopes up. Just for the heck of it I would like to have ALL of the settings double checked in comparison between your CS & the E-Class. This would include the flash hook duration setting.

FYI-The flash hook duration is a shot in the dark but at this point why not. :shrug:

Keep us up to date :thumb:

THANKS JOHN WILL DO

John, went out personally to the sit to try to figure it out. well the tech that went out to install it originally had a small case of the over thinking blues. it was a simple fix and all is well with the customer. more to follow later.