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Ipitomy has their own phone. The IP550. They also support Aastra 5i series sets.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
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Originally posted by Corwyn:
do they have their own branded handsets?
One of the major issues I hade with several other brands was that they used 3rd party handsets, then when they did a software upgrade he handsets would stop working.
The pbx guys would say it's the handset adn the handset guys woud say it's the PBX, The customer would be screwed and I would catch all kinds of sh8. As mentionee above, yes we manufacture the IP550 and have an IP110 coming out soon as well as the Aastra 5 series line. but can use any best of breed SIP phone as required (most cases). The other advantage of using our phones or the Aastra line is that they will auto provision themselves which makes installation and configuration faster than any other in the industry! contact me for a demo! :thumb:
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Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
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We just replaced a IPitomy with a AVAYA IP Office.
We did this ONLY because the end user was unhappy the IPitomy. I saw very little wrong that a proper installation of the IPitomy could not have corrected. It seemed to me the IPitomy was decent system. My question is how much training and support do dealers get, because this system was not installed/programmed properly.
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That tends to be an issue hitech, there is FREE training available for them as well as free tech support but unfortunately alot of them don't take the time to properly educate the technicians!
We are looking at implementing a certification class in the near future, and I make every effort to get new dealer reps into sales and tech training.
There is plenty of opportunity to get trained, usually one technician goes thru the training then they send out some other tech to do the install! Then the technician's ego doesn't allow him to call into tech support and get help!
Honestly 95% of the calls we get in tech support are configuration issues, not bad HW.
I'd be interested in knowing what that location was so I can track down the dealer if you don't mind PM'ing me some details.
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Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
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Jim you are correct. The problem was not the equipment, but the installer.
We require our techs to be trained on the systems they work on.
In a slow economy the time is there to get additional training for our techs.
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I wish all companies felt the same way about training!
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Question for PhoneSol:
we sell the IPitomy product and have been reasonably happy with it. One issue for us has been DSS keys on the IP550 set. There is apparently a 5 DSS key limit on these phones with the DSS key having to be on the first 5 buttons. We are big believers in button functionality and most of the TDM we sell has a minimum of 24 soft keys, for DSS or feature use. Is there some plan in the future to increase the number of DSS keys that would be available? Thanks
phoneguy1
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BTS
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Joined: May 2002
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Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
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Has anything been done about certification?
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Thanks Mr. BTS!
I don't think you'll see any changes to the IP550 as far as the BLF keys go, to gain more you need to use one of the Aastra line with a console or the DCM Software.
Hitech, last I heard there was a test/certification coming soon.
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