We are looking for a highly competent and experienced technical expert for programming a Tadiran phone system ( I believe the model is IPx 500). We would like to hire the person as a consultant to help us finish configuring our phone system so it works as originally intended. (The local dealer who sold us the system has lost key employees, lacks the level of expertise we are looking for, and doesn’t really have the time or desire to help.)
We think that most or all of the work can be done remotely, either by the expert dialing into our phone system’s modem or by telling us what to do using the command prompt that we currently have access to. At this time, we are looking for help in primarily two areas:
· Setting up ACD groups (we are currently using 2 such groups, but an observation from a Tadiran representative has led us to believe they are not set up the right way, and we are losing calls and data because of the current less-than-optimum configuration) Advanced knowledge of the CoralJet software data reporting would be helpful as well.
· Configuring the system to allow outbound calling without requiring “9†to be dialed. (90% of the calls we make are external calls, and all employees are trained to simply dial the #. Currently, our system uses PREF of “9†to give callers an immediate outside line, but this requires a complexly programmed intercom button for inside calls. It also doesn’t work for redial, conference calls, and other features – causing users to rarely use these features. We have looked at other options, including using a “hot station delayâ€Â, but this does not really address the problems we are having. We understand that with advanced programming (perhaps the “automatic routing serviceâ€Â), our system could be set up to automatically know the difference between a 3-digit extension and a 7+ digit external number dialed, and select an outside line when appropriate. We want to explore this option.)
:shrug:
