web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#490379 12/17/08 03:42 AM
Joined: Dec 2002
Posts: 348
Member
OP Offline
Member
Joined: Dec 2002
Posts: 348
OK, This is a weird one.

200sl w/ expansion. 14.11 software.

Customer cannot put outbound calls on hold. Inbound works fine.

Per engineering I've 1st Inited and ASCIIed in the program.
I've replace the MCP and the 8T-c.

All to no avail. Port Washington says they've never seen this one. Has anyone else?


Never blame on malice, what can be adequately attributed to STUPIDITY!!
#490380 12/17/08 03:54 AM
Joined: Dec 2005
Posts: 818
Member
Offline
Member
Joined: Dec 2005
Posts: 818
Out of curiosity, can the Park the calls rather than put them on hold?

Steve

#490381 12/17/08 05:09 AM
Joined: Jul 2006
Posts: 728
Member
Offline
Member
Joined: Jul 2006
Posts: 728
This is a strange one.

#490382 12/17/08 06:28 AM
Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
Interesting. I think I have run across this before. It has something to do with 1a2 emulation and reserving an analog trunk to a boss group. I think the trunk has to be reserved to a boss group, the phone has to be assigned in that group (ringing or not) and then the line key like 7100 etc put on the telephone. I saw this on flexsets ONLY as an issue and not DKT's in a mixed environment once.

#490383 12/17/08 09:05 PM
Joined: Sep 2005
Posts: 21
Member
Offline
Member
Joined: Sep 2005
Posts: 21
Have you tried putting outbound call on hold AFTER 1st initing but BEFORE ASCIIing? smile

#490384 12/18/08 02:40 AM
Joined: Dec 2002
Posts: 348
Member
OP Offline
Member
Joined: Dec 2002
Posts: 348
Coral,
The system is a "squared away" setup, line keys for the 8 lines. All lines are reserved for Boss 500. Boss 500 is all phones. ?

I didn't program this one so don't look at me, but I will definitely remove the reserve and see what happens.

I didn't try it after the 1st init before the ASCII. Didn't think of that one. Port Washington has sent an upgrade to 14.67. Which was the next step. I'll post the results.


Never blame on malice, what can be adequately attributed to STUPIDITY!!
#490385 12/18/08 07:46 AM
Joined: Sep 2005
Posts: 21
Member
Offline
Member
Joined: Sep 2005
Posts: 21
reataylor, be careful, I had weird problems a few years ago with 14.67 on Coral FlexiCom 200 with exp cabinet.

#490386 12/19/08 02:41 AM
Joined: Dec 2002
Posts: 348
Member
OP Offline
Member
Joined: Dec 2002
Posts: 348
OK, the problem was.....

answer timer under tk.t. Default is 60 secs. If it don't is not in answer, you can't hold it. I'm suprized this isn't seen more, but who puts a call on hold in the 1st minute, unless you're trying to test it.

Thanks Muter, I'll have to keep an eye on it for further problems added by the upgrade


Never blame on malice, what can be adequately attributed to STUPIDITY!!
#490387 12/19/08 03:29 AM
Joined: Jul 2006
Posts: 728
Member
Offline
Member
Joined: Jul 2006
Posts: 728
Good to know. Thanks REA!

#490388 12/19/08 03:31 AM
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
Offline
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552
I can see someone being put on hold within the first minute:

"XYZ Company, please hold. XYZ Company, please hold. XYZ Company, please hold. Thank you for holding, how may I help you?"

As opposed to a law office, that can't get all the partners' names in within a minute ("Thank you for calling the law offices of XYZ, PDQ, RDB, MGD, RLI, ROI, YTQ, and Associates. May I place you on hold for a minute?").

Otherwise, I can definitely see a call being placed on hold within the first minute.

Justin


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 13
TDKs79 8
teleco 4
Who's Online Now
1 members (nonameyet), 106 guests, and 227 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5