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doghart Offline OP
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One site with 125 in house users, 4 work groups, 10 softphone users and 20+ work at home agents and about 30 routepoints.

Took me 4 days start to finish, including setting all stations and training the clients.

I expect to become more proficient, but for my first one I have to say I'm impressed with how easy it was to setup and implement.

This will definitely not be our last Shoretel sale.

D


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Gratz.
It is a nice easy system to work on. I am glad it went nice and easy for you.


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TouchPoint Networks.

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NEC Shoretel Zultys T3 Tadiran
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Great to hear! We love it too. For the at home agents are you using Office Anywhere or VoIP telephones at the homes?

Steve

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doghart Offline OP
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Originally Posted by tampasteve
Great to hear! We love it too. For the at home agents are you using Office Anywhere or VoIP telephones at the homes?

Steve

They already had Sonicwalls at their homes from the previous IP phone setup, so we are just using the standard 265 sets.

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Are you still happy with it. Have you had to go back much.

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Shoretel has a nice, easy to use interface, but is very complex under the hood. You should see how many log files are generated in one day.

I just say this because as well as the system works, when things don't go exactly right, like an upgrade that went terribly wrong and the customer is completely down, you will really appreciated their tech support. I would encourage you to have your customers keep up on thier Shorecare.

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doghart Offline OP
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Originally Posted by hitechcomm
Are you still happy with it. Have you had to go back much.

I've been back once. Customer bought 30 additional 265 sets and has been adding them themselves here and there. Seems to be a pretty easy system for the client to admin.

I've got two more lined up for install before the end of the year.

D

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Keep us posted

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doghart Offline OP
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On site putting in my 4th system. So far these have been pretty easy to implement.

Most have been over 50 users. Think I may create a setup cheat sheet.

D

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Could you share that with us Doghart when you complete it? Can always use more tips/shortcuts. smile

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