This board is here to help Nortel end users and administrators. Basic Installer type questions will be answered with a mind for what to do not how to. Detailed installer questions are to asked in the "Installer" forum.

Post your question with as much detail as possible. There are many Nortel systems, please include the system model and software version. Most often that means going/being on site and investigating the issue BEFORE posting your question. People here volunteer their time. Providing as much information as possible will speed things along.

Also make sure your profile is completely filled out. We would like to know who the information is going to and how technical our answers can be. The more that's filled out the quicker you'll get a reply along with less questions needing to be asked about who you are.

Please do not post passwords or any other privileged information. A good rule of thumb is, if its not in a user guide then don't post it here. You may use the Send a Private Message button or use the Installer forum to ask more advanced questions.

If you need an admin password reset on a Nortel system or Voicemail post your request in the forum. Board policy is that passwords are not to be posted, so don't ask. One of our Moderators will contact you to verify that you are who you say you are & that you are authorized to make the change. They will then call into the system (if it is equipped for remote programming) and reset the Admin password. There may be a charge for this assistance to be arrange between you and the Moderator.

For more information about this forum send a "PM" (Private Message) to one of the Moderators or Administrators.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!