atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TVM50 to NEC

Why would you move a post by an NEC tech, asking for help with the settings on a TVM50, to the NEC forum? Mind you I now know where the serial issue came from on the other forum.

In the absence of a serial link (or Protims) the NEAX IVS2 gives rudimentary inband information and I was seeking help with how to do that on the TVM50 as I know that it is possible because we regularly do it with a voicemail by M2 Technologies. But then again perhaps the TVM has limitations that I am not appreciating, I had been led to believe it was a good product. I suppose I will stick with the M2!

Someone who knows the NEC system in question may know how to change what it sends via DTMF to VM ports.
Yes you can adjust the TVS settings, but you say it sends none except just the ext on an ext call.It might semi work using supervised xfer. No call fwd on ext calls, to get messg users would have to dial #6*xxx to get mailbox, you would need to know the MW code to turn on MW lights.
This I believe would be within the NEC scope of knowledge.
Why not just get a VM that integrates with the system?
Panasonic VM systems are not good as 3 rd party VM.

brokeda

Thanks for helpful post but with 20 years experience on the product and a number of years directly employed by NEC I believe I do know the limitations of the system and have also confirmed with another Voicemail specialist to be on the safe side!

I think I will give up on this project and simply sell them an M2 box!

Good idea!!

brokeda

Agreed, however it is a shame as I joined a Panasonic dealer because they took on a major maintenance contract that included a number of NEC systems and I wanted to up the sales of the panasonic equipment. Its a shame we couldn't work together to come up with a basic solution.

While you're doing that, price out the M2 vs. the TVM-50. I'm guessing there's a large price difference between them. Panasonic VM systems are designed to integrate perfectly with Pana systems. They are not promoting universal compatibility.
At that price point, I think it's a good value.

Carl

Ya know, the very first VM I sole in the '80, Smooth Operator, sold for about $8K for 4 ports and an 80 Meg HD.

Well negative to the last! Predictable if nothing else.

The pricing is not that different, we simply have a better profit margin on the Panasonic and as you obviously think the M2 is a serial connection I should point out that no it isn't it can simply deal with the limited in band signalling because the people who work on it took the trouble to work out how to do so!

I may in my spare time look into how to achieve this but it will be no thanks to you. I'll go back to the NEC forums where people actually try to help rather than assume you don't know what you are talking about!

How is any of this negative. The panasonic has inband signaling.
All you do is select other PBX and fill in the blanks.
What you want to know is what to fill in the blanks with, should be in the manual. If it use DTMF inband the a digit grabber would show the codes for, Direct ext call, fwd to ext NA-Busy-DND,Transfer intercept ETC,ETC. Thats if the port is set for VM and IT uses DTMF inband and it is set up in programming if needed.
The panasonic inband is blank by default.You say in the first post the NEC does not have inband, later it does?
Sounds like the system is sending caller ID.

Yes a high quality 3rd party would have a training program to learn the signals, that's why they cost more.

I, and I believe, others here are just trying to figure this based on the info given.

The problem with this thread and the thread on the other forum is the OP asked about NEC integration to a Panasonic TVx-50. Integration strings are in the manual on page 127, but RTFM didn't apply. The other problem is that NEC makes systems from NEAX down to the DSX-40. We don't find that out until the 3rd or 4th post, and then the OP says it doesn't matter. ????

Maybe the "profit margin" is better on the Panasonic because it's a simpler product designed for the digital Panasonic system and it has no support for 3rd party phone systems. I have a BrickMail box that learns digits sent or I can turn on System Trace on the TVx to see what the system is sending, but apparently the SYSTEM IS NOT SENDING follow-on ID and the like.
How is that Panasonic's, or our, fault?

Well, anyway, this thread has pretty well run it's course and I'm thinking locked is a good place to leave it.

Carl

CERTAINLY IS, Carl!