web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Dec 2012
Posts: 5
FSTC Offline OP
Member
OP Offline
Member
Joined: Dec 2012
Posts: 5
I have a customer that has a samsung prostar dcs compact and they just moved to a smaller office. They are requesting that only 1 phone in their office ring, but they want everyone to be able to answer the call if they hear the phone ringing. I tried MMC 406 and set all incoming lines to ring at extension 201 but when I did that, no one except 201 could answer the incoming calls. I also tried MMC 302 and assigned them all to the same pickup group but that didn't work either. On a side note, the way their phones are set up now is for dial 9 access, so when you are at any phone and you press the Call 1 or Call 2 button, nothing happens, so could the dial 9 access be what is causing my problem?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Sep 2001
Posts: 2,329
Likes: 7
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Offline
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,329
Likes: 7
You will never get a dialtone on an outside line by pressing a call key.What I would suggest is that you assign a DT key for the line(s) on each phone.That way you can have it ring to the one phone and show the ring on the other phones.Be aware that because the other phones do not ring,to answer a call they would need topress the DT key to answer.A DT key will also give them access directly to the line(s) and get them dialtone.Dialling 9 will get them access to an outside line from a trunk group or LCR if enabled

Joined: Dec 2012
Posts: 5
FSTC Offline OP
Member
OP Offline
Member
Joined: Dec 2012
Posts: 5
PVJ- Thanks for the quick response and the info. I will definitely try that and see how it goes. I know this might sound dumb, but what exactly are the Call keys used for? Im an NEC guy so I dont usually see call keys on the systems I usually program.

Joined: Sep 2001
Posts: 2,329
Likes: 7
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Offline
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,329
Likes: 7
Call keys are used to make receive calls if you do not have a DT key for a specific trunk.But they won't light up on an incoming call unless your phone rings.They also are used like an intercom key .Whenever you call another extension they will light up with that call to allow you to put it on hold if necessary.To make any internal calls you have to have at least 1 Call key on the telephone.Multiple Call keys allow you to have multiple calls at the same time.If you use DT keys for outside lines they will not use a Call key but instead light up the DT key.Also please note that DT keys are assigned per line ie DT701 is a line 1 key,DT702 is a line 2 key etc.

Joined: Dec 2012
Posts: 5
FSTC Offline OP
Member
OP Offline
Member
Joined: Dec 2012
Posts: 5
Good to know, Thanks for the lesson! I really do appreciate the help.


Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
teleco 4
Who's Online Now
2 members (Toner, justbill), 125 guests, and 233 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5