|
|
Joined: Nov 2013
Posts: 2
Member
|
OP
Member
Joined: Nov 2013
Posts: 2 |
Hi,
I wanted to know if its possible to restore all the keys and software version by myself? I could not login to the server and booted in safe mode, I than clicked reboot with restore to factory default. Now all my keys are gone and also the software version.
I don't have a dealer since this unit came to us from an auction. I don't mid working with a dealer but would like to know if I can get this working today.
Thanks,
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2005
Posts: 898
RIP Moderator-General
|
|
RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Does it have the Micro SD card installed?
Your probably going to need a dealer to get Allworx to recertify the 6x for you.
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
|
|
|
|
|
Joined: Nov 2013
Posts: 2
Member
|
|
OP
Member
Joined: Nov 2013
Posts: 2 |
Thanks for getting back to me. Yes It does have the SD card.
All I did was login under safe mode and I clicked reset to factory default. I guess I deleted the SD card??
|
|
|
|
|
Joined: Apr 2001
Posts: 1,390
Member
|
|
Member
Joined: Apr 2001
Posts: 1,390 |
Depending on what SW you are running, there is an option under maintenance... "Load keys from Internet" or something like that.
|
|
|
|
|
Joined: Sep 2005
Posts: 898
RIP Moderator-General
|
|
RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
rustynails...that works if your a dealer and have the keys in your account for the switch :-), Other than that he's going to have to get ahold of Allworx or a dealer and get the switch upgraded and reloaded. Sorry to say you kinda "zigged when you should have zagged"
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
|
|
|
|
|
Joined: Apr 2001
Posts: 1,390
Member
|
|
Member
Joined: Apr 2001
Posts: 1,390 |
Once authorization codes have been converted to key codes and associated with the mac address of the server, they are there forever; unless Allworx pulls them for whatever reason. If you truly defaulted a system you must configure the unit to reach the internet, then go to maintenance > software keys > and select "install" from internet. Again, this may be a bit different depending on S/W level, but has been relatively the same for the past year or two.
That said, defaulting the system w/o a system image backup can be risky. And yes, unfortunately, only dealers have the software to create system images. A system image should always be performed before defaults and upgrades.
Last edited by rustynails; 11/25/13 07:33 PM.
|
|
|
|
|
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
|
|
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268 |
NDL....could you please fill out your profile, please?? We always like to see where you're from and know who we're talking to. Thanks.
|
|
|
|
Forums84
Topics94,283
Posts638,765
Members49,764
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
167
guests, and
160
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
