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Yup. That is a Partner Mail.

If it gets to the point where it no longer functions properly (breaks down), the Avaya Partner Messaging would be a good replacement.


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Depends on what Partner Mail it is, a 1 or a 3 as they have different procedures.

Last edited by dtmf; 04/02/14 10:17 AM.

Russ runs a local service and private tech center.

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I also have a Partner Mail with a lost admin password. Or, rather, the person with it was terminated. It's a Partner Mail VS 5.0. Is there someone I can talk to about getting the admin password reset?

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You have a few options. You can reach out to Avaya, a local authorized Avaya Business Partner or send a PM to Mike Daniel...who is one of the moderators of this forum. His screen name is "mdaniel".


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The manual has a still-working 800 number in it, right there in the paragraph about what to do if you lose the admin voicemail password. Just the Avaya support line, it seems. Awesome it still works after 20 years.

Unfortunately, they were unable to help me. I have all the original purchase paperwork from when it was installed in 2000, and offered to open up a new support contract or pay a one-time fee, but they said that they no longer make new support contracts with end-users who have old systems.

I am experienced with equipment like this. I did try connecting to the serial console, but couldn't get any response. Might be a baud rate issue. The documentation I found said 19200, but I never got a response.

I also found a document suggesting I log into mailbox 9997 with the device serial number as my password. That also didn't work.

It seems like there's a piece of carefully-guarded knowledge that would make this a ten-minute job if I had it, and so I am pursuing that knowledge. smile

-- David


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(I did PM mdaniel. No reply yet, but it's been under a day, so quite understandable.) smile

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Users mongo or hitechcomm might be able to help as well. Backdoor passwords are not posted for security purposes.

If possible, please update your profile, so a local Authorized Avaya Business Partner can be located. smile



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With Partner Mail, if it is original then there is a process to reset the password. But if it has been refurbed and the hard drive replaced at some point then I don't think it can be done.

-Hal


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