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Got a customer with Time Warner Lines connected to a NEC DSX80 system. Once in a while he experiences static on a line. Its random, comes and goes. I can duplicate it, but when I isolate the line from the system and check with a butt set, it goes away. Of course, it won't repeat itself while I'm there. anyone else have this problem with TW. I doubt its the DSX, but I can't prove it to the customer.
St Petersburg
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Spam Hunter
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Spam Hunter
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Had T/W tested the service to see if anything is detected?
I Love FEATURE 00
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They tested remotely. They told the customer everything was good.
St Petersburg
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Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
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Is it 1 line or all the lines
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Assuming that this voice service is fed via some sort of cable modem, have you bypassed all of the premise wiring and checked directly at the modem? Test the lines w/ premise wiring attached and KSU disconnected?
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I have. Of course when I do the problem disappears entirely, including when I hook everything back up to the system again. Strange.
St Petersburg
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Once in a while he experiences static on a line. Its random, comes and goes. Standard answer for intermittent problems: "I can't do anything unless I'm here and can see it when it does it. Have a nice day". -Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Remember when you could take out your trusty Sidekick or Dynatel and determine the problem in 30 seconds with a Stress Test?
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
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Now the stress test is when you have to talk to the cable techs.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Remember when you could take out your trusty Sidekick or Dynatel and determine the problem in 30 seconds with a Stress Test?
Rcaman I do that now and I still can't get some LEC technicians to fix intermittent loop issues. Drives me bonkers.
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