Wave 500 - Tone echo|Sundance Business VOIP Telephone Help

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Wave 500 - Tone echo #576175 08/20/14 06:36 PM
Joined: Aug 2014 Posts: 26 California Vertech OP Member
OP Vertech Member Joined: Aug 2014 Posts: 26 California	I have a customer that complains that when she dials using her phone she hears the numbers echo. She claims it happens when using the handset as well as on speakerphone. They have digital cable lines (fake POTS). Anyone else have this? What can be done to fix it? Sales and service of Mitel, Inter-Tel, Vertical, Hosted, and call recording solutions for Southern California.

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Re: Wave 500 - Tone echo Vertech #576177 08/20/14 07:03 PM
Joined: Aug 2004 Posts: 9,159 Likes: 16 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,159 Likes: 16 SOUTH TEXAS	Yep. Go to the trunk groups and play with the Db settings.

Re: Wave 500 - Tone echo Vertech #576178 08/20/14 07:06 PM
Joined: Aug 2014 Posts: 26 California Vertech OP Member
OP Vertech Member Joined: Aug 2014 Posts: 26 California	Thanks RBF, will give it a try. Any suggested settings? Sales and service of Mitel, Inter-Tel, Vertical, Hosted, and call recording solutions for Southern California.

Re: Wave 500 - Tone echo Vertech #576179 08/20/14 07:11 PM
Joined: Aug 2004 Posts: 9,159 Likes: 16 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,159 Likes: 16 SOUTH TEXAS	I remember having to play with it as it seemed to be carrier/modem dependent. Some were so bad I had to have tech support remote in and do site specific backdoor changes. I hate cable lines.

Re: Wave 500 - Tone echo Vertech #576182 08/20/14 07:33 PM
Joined: Aug 2014 Posts: 26 California Vertech OP Member
OP Vertech Member Joined: Aug 2014 Posts: 26 California	I hear that! These digital cable lines will be the death of me. There should be law banning them. I will go onsite and work with support. Sales and service of Mitel, Inter-Tel, Vertical, Hosted, and call recording solutions for Southern California.

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