atcomsystems.ca/forum Forums Wiring - Telecom Carriers - Trunks & Services Telecom Service & Providers Static On Time Warner Lines

Yes, it is a sad commentary on the state of the industry when the LEC techs know little or nothing of how a line is to be tested or how it actually operates. I can tell you stories of how we have had to show LEC techs how to turn on and set up a T-Berd. I fought with a LEC for a month over a flaky FAX line. They avoided being at the customer's site when I was there on purpose. I tricked them, one day, showed up while they were "proving" the problem was the customer's inside cable. The tech had an analog VOM that would not zero and was showing the customer that the meter "proves" the line is working. I connected my Dynatel and within 30 seconds, the true problem was revealed. Bad load coil and a huge power influence was well displayed on my tester. It took a call from the tech to a "senior" trouble shooting tech....a real phone man....to fix the problem.

I got the message, loud and clear, when, after several weeks of fighting with Comcast over bad lines from them, when their "guru" in the office told me "Well, we're not a phone company."

'Nuff said.

Rcaman

OP have you tried insisting TWC replace their eMTA? See if they will do that and if the issue clears up.

I haven't made that suggestion since I haven't spoken with TW directly, only the customer has at this point. I'm scheduled to go back in the near future to do dome cabling and add phones, so I'll check again when I do.

@hal.....my job is a stress test. And I've told my cardiologist that too. He laughs, I'm serious.

That's a really bad habit to get into. The service provider will BS your customer nine ways to Sunday and the customer doesn't know any better and can give wrong information. Sometimes the customer will take their word against yours and you can lose the customer or at least be made to look incompetent. Always put in the trouble call yourself and follow up with being present if a visit is required. Not only do you make extra money, the trouble call gets handled properly because they are not going to BS you.

-Hal