web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#576844 09/02/14 08:41 AM
Joined: Aug 2011
Posts: 219
tatenda Offline OP
Member
OP Offline
Member
Joined: Aug 2011
Posts: 219
I have a client with 2 sites, site A os7400 ver 4.43 with OAS card and site 2 OS7200 ver 4.42b with MGI16 card. The client changed from copper to fiber and thats when SPnet link lost audio. Te distant end rings and displays name but when they answer there is no audio. What could be the problem?


heads up
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jan 2007
Posts: 1,014
Member
*****
Offline
Member
*****
Joined: Jan 2007
Posts: 1,014
Did they change firewalls, routers? I would suspect UDP ports. Ask them to review settings in the old data hardware and duplicate as necessary.


John 807
Joined: Aug 2011
Posts: 219
tatenda Offline OP
Member
OP Offline
Member
Joined: Aug 2011
Posts: 219
will try that today am goin out there. thanx.


heads up
Joined: Aug 2011
Posts: 219
tatenda Offline OP
Member
OP Offline
Member
Joined: Aug 2011
Posts: 219
I took a OS7030 and connected it on the same LAN with OS7400. There was no audio, the SPNet would ring either side but the OS7030 side would get audio from the OS7400 and the reverse is failing. What could be the fault, the MGI or MP40 on the 7400. The 7030 is working OK as i had tested it with the Office OS7400.


heads up
Joined: Mar 2010
Posts: 139
Member
Offline
Member
Joined: Mar 2010
Posts: 139
updated mgi's with the new public ips?

Joined: Jun 2006
Posts: 3,004
Likes: 4
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 3,004
Likes: 4
Mp40 is only responsible for signalling. The mgi/oas card does the audio.

Ip conflict with the mgi card?


Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,708 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 12
TDKs79 8
pvj 4
Who's Online Now
2 members (Toner, Curlycord), 104 guests, and 243 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5