atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Toshiba CIX -- how to put PRI call which has not been connected on HOLD?

Hi. Toshiba CIX with ACTU, AR1.03 MAR31-.0

When I originally installed it for the customer a few years ago, they had a voice T1, Verizon FlexGrow. With the T1, the receptionist was able to start making a call, get interrupted by an incoming call, put the outbound call on hold, answer the incoming call, get back to the outbound call and pick up where she left off.

Now, with the PRI, when she begins making a call, she cannot put that call on HOLD until the call is actually connected. (Not when ringing or in the middle of dialing.)

Know of any way I can program the system to allow her to put PRI calls which have not yet been connected on hold? Thank you!

A few years ago I had a similar issue with transferring a call over a PRI after the customer changed from analog lines. The system would not allow the user to transfer the call until the called parson answers the call. This would be the same as putting the call on hold.

Per Toshiba support, over a PRI you can not transfer the call or put the call on hold until the person you called answers the phone. There is no setting in the system that can change this behavior.

If you ask me, it is king of bad form to make a call then immediately put the call on hold. The person you called will either hear dead air or on hold music.

If they did not finish dialing then the call will fail anyway. Best to just hang up and dial again after taking the other calls.

I always thought it was rude for any receptionist to put a caller on hold without first telling then "can you hold please". A PRI on any system can't be put on hold until connected, that is the nature of the D channel.