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Joined: Jan 2013
Posts: 36
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Joined: Jan 2013
Posts: 36
Hello Yall,
I have a client who has an Avaya G650 phone system. She is using a Lucent KS23395L4 audio adapter between the MoH player and the 110 punch down block. So the RCA cord comes out of the MoH player, goes into the KS-23395L4, the two wires come out of this adapter and punch down on the 110 block. The problem is they are playing Silence on Hold. The message is loaded onto the MoH player, the light is steady green, and the volume is all the way up.

Is this the only way to connect an MoH player to this phone system? What are some of the possible causes for this silence on hold issue?

Thank you


We are a Message on Hold Company that contracts phone technicians Worldwide...Earn money with us by doing installations, referrals or both...please call or email for details.

Ollie North
www.Spectrio.com
[email protected]
800-584-4653 ext. 6440
Avaya IP Office Help & Support Website
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FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: May 2004
Posts: 1,659
Likes: 4
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Joined: May 2004
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Likes: 4
Put your but-set on the 110 block and see if you get music. Or a toner probe.


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