|
|
|
|
Joined: Oct 2006
Posts: 1,384 Likes: 6
Member
|
OP
Member
Joined: Oct 2006
Posts: 1,384 Likes: 6 |
Customer's computer that had been used for Element Manager access to the BCM has been replaced. I downloaded EM to the new pc (Windows 7), and it works fine. But when I start the Call Pilot Manager from the Element Manager, it dumps me into a dos window and stops. The prompt in the dos window is C:\users\[username]\.bcm\BEM\bin.
If I connect to the BCM web interface, I can run the Call Pilot Manager, log in and do my work. I can also access the system remotely and everything works ok.
I have a recent version of Java installed. Could CP require a specific Java? Or any other suggestions to get this working normally?
Thanks.
Jim
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Feb 2005
Posts: 1,615
Member
|
|
Member
Joined: Feb 2005
Posts: 1,615 |
Kind of sounds like a bad install. Try it again Here use this link from site: https://bcm.sipsw.com/ApplicationLauncher/
Last edited by Curlycord; 09/30/14 08:03 AM.
|
|
|
|
|
Joined: Oct 2006
Posts: 1,384 Likes: 6
Member
|
|
OP
Member
Joined: Oct 2006
Posts: 1,384 Likes: 6 |
I uninstalled EM, then re-loaded it from the BCM. No change.
I'll try your link Curly.
Thanks.
|
|
|
|
|
Joined: Feb 2005
Posts: 1,615
Member
|
|
Member
Joined: Feb 2005
Posts: 1,615 |
Also check that the patches are up to date.
What windows was old PC?
32 or 64 on Win7?
|
|
|
|
Forums84
Topics94,284
Posts638,771
Members49,765
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (justbill),
148
guests, and
361
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
![[Linked Image from telcopc.ca]](https://telcopc.ca/files/pics/small-logo-sig.png){kind=logo}