atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Merlin Magix problem

I have a customer that we put cordless phones on the etr card 10 years ago and they quit using them. Said they could call out on them. Now they want a conference phone so I put it on 136 wouldn't let me dial out. Has intercom dial tone dial 9 get out side dial tone then the next number has error tone fast busy. Went to a multi key set and when I do The 9 get dial tone then next number it shows call denied. I did a print out on the system and I shows ext. unrestricted. I have done this with my test set right into the port of the etr card and still cant dial out. Also when I intercom the conference phone I get no ringing but can answer it. The company that make the conference phone said its the system that I need to change the ringing. Not sure if that is possible. I do have a print out but nothing looked wrong to me. If you want to look at the print out can email it to you.
Thanks

on a ETR module you can use any of the last 6 port for analog , make sure it is programed for T&R

It is set up as T/R Here is the print out of the ext.



Extn SS/PP Type
136 6/15 T/R

CTI Link : No Alarms: ACTIVE
Pool Access :
Page Group :
Primary Coverage :
Secondary Coverage :
Coverage Group :
Group Coverers :
NS Groups :
Group Calling Member:
Pickup Groups : 1
Allowed Lists :
Disallowed Lists :
Restrictions : UNRESTRICTED
ESS Sup. Status : NOT ACTIVE
ESS Restrictions : ESS-0 - NO RESTRICTION
Auto Callback : OFF
Call Waiting : OFF
Abbreviated Ring : ON
Line Preference : ON
Shared SA Ring : ON
Receive Voice Calls : OFF
Coverage Inside : ON
Forwarding to :
Delay Forwarding : 0
ARS Restriction : 3
Forced Account Code : No
Microphone Disable : No
Rotary Enable : No
Remote Forward Allow: No
Trunk Transfer Allow: No
NS Exclusion : No
Voice Announce Pair : No
Voice/Data Pair : No
BIS/HFAI : No
Language : English
Authorization Code :
2B Data Port : No
Primary Ring Delay : 1
Secondary Ring Delay: 2
Group Cover Delay : 3
HotLine Extension : No
Networking and ISDN Display Preference: NUMBER
Service Observer:
Service Observing Group:
EXTENSION INFORMATION


Extn SS/PP Type
136 6/15 T/R

look to see if the extension is restricted from using pool dial out code

extension - dial outcd

There is nothing in the dial outcd

Is the system in PBX/Hybrid or Key mode? Does your internal intercom dial tone sound different than outside dial tone, or are they the same?

Hybrid/pbx yes there is a difference between Intercom and dial tone