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Joined: Oct 2014
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Joined: Oct 2014
Posts: 6 |
We have a 124i switch with a Vangard 22 voicemail.
The keyset function key for voicemail no longer displays when new messages are in the users mailbox.
Does anyone know what would have caused this?
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Joined: Feb 2008
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Are you sure the function key is programmed properly? Press the "check" button then the function ley. It should show it to be programmed as a voice mail button and the extension number. Also, is it happening to one extension or several? Could be a lamping issue with the voice mail.
St Petersburg
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Joined: Jun 2004
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or voicemail mailbox may have had notification issue
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Joined: Oct 2014
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The phone system and voicemail have been running for quite a few years with no issues, the problem started a couple days ago and is consistent on ALL the keysets. I have cycled power on the 124i and have shutdown and re-started the voicemail.
I have never come across this problem and do not know how to determine which component has failed.
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Joined: Jun 2004
Posts: 1,367
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I would think it may be the VM may not be in its own class of service and therecieve message waiting is still on.
I bet if you go on to the VM ports (especially the one set to send MWI) you will jear stutter tone. Dial 873 to clear it.
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Joined: Feb 2008
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Getting rid of message waiting will temporarily solve the problem if that is the problem. Best bet would be to get a tech in there and change its class of service.
St Petersburg
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Joined: Oct 2014
Posts: 6
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OP
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Joined: Oct 2014
Posts: 6 |
Problem appears to have been solved (COS was incorrect).
Thank you very much to both of you.
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