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Joined: Feb 2006
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It could be optioning, but I don't think so. The clue is in the 1+ dialing. Obviously, the LD carrier is providing CID. Maybe you could find out who is handling the LD and see if they can route local 10 digit calls as well if C/L can't do it.
Rcaman
Americom, Inc. Where The Art And Science Of Communications Meet
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I believe the LD carrier is AT&T. That idea is worth investigating.
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I possibly have a related issue. Four years ago our name changed. I changed everythine I can think of in my old Avaya G3siV11. It still, occasionally comes up with the old name. What I think is happening in my case is that each carrier has a data base (we are served by AT&T) and when a call is made to someone with some fly by night carrier, the carriers data base populates the old name. Not sure this will shed any light on this particular problem.
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If a carrier is a reputable company, they will make the changes that reflect throughout the system. Some carriers are really not carriers. They resell service from other real carriers. They are limited to being able to make CID changes to what they actually control, which is normally, not much.
So, as an example, a call is made and the routing selects "Jeb and Billy Bob's down home telephone shed" as a path for your call. They have no CID on their equipment, or if they do, it's relegated to something weird or not correct. The call ends up with missing or goofy CID.
The bottom line is if you want correct CID, you must keep meticulous records and hound your carrier to fix the problem. Armed with enough data and persistence, they will make the appropriate changes just to get you to stop bothering them.
Rcaman
Americom, Inc. Where The Art And Science Of Communications Meet
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