atcomsystems.ca/forum Forums VOIP Phones & IP PBX Networking static ip issue

hey guys.
I got the BELL fibe installed in my house,my issue is that if i put a pc with a static ip,it wont let me connect to the internet,internaly is fine.i think its the bell modem blocking something,any ideas?

Look at your router's firewall settings and check to see if static IP is blocked. Also, make sure your static IP is in the same subnet as your gateway which is usually the router.

Rcaman

can you post the IP address of your modem/gateway and the static IP you're trying to use?

modem is 192.168.2.1
i set dhcp from 192.168.2.10 to 192.168.2.20

i have my pc set to 192.168.2.199
i don't see any firewall settings in this modem

i called tech support and they don't support static ip,
i think its the modem bloking it,should i just get a dlink router instead??

I'm not familiar with how the FiOS works in Canada. You should call the provider and ask them which router will work on their system AND support static IP.

Another way to go is disable the routing and DHCP in the router and set up a DHCP server. That way, no matter what the address is on the server side, you will have access to the internet.

Rcaman

The modem really shouldn't be able to tell if the traffic coming through it is from a static or dynamic IP .... it should just route the traffic.

What is the subnet mask?

As far as the D-Link router the answer is yes .... set it to get an IP from the ISP and then you can set the inside up to do dhcp from 10-20 like you have and any of the others could be used for statics.

subnet is 255.255.255.0

A run of the mill router isn't going to "care" if an address has been configured via DHCP or Static. Yes, in extreme cases of security requirements, access can be locked down via IP address or MAC address on a LAN but a SP is not going to go to that trouble on a home/office install. They wouldn't know what to program.

I would suggest breaking this down into pieces...

Your PC is 192.168.2.199/255.255.255.0 and the router is 192.168.2.1/255.255.255.0

If this is a windows PC open a command window (hot key is Windows + "R", type "cmd", then enter and a DOS style screen will open).

Now you will ping some things. From the command window you are going to type ping space then the values given below.

I apologize if you already know this but in my tech support calls it happens often enough that I do ask.

From a command window can you ping 192.168.2.1 and get replies? As long as the patch cable, NIC card and switch port are good you should get a reply. This will prove connectivity physically and logically to the router.

Now try and ping 4.2.2.2 or 8.8.8.8 If you get a reply this will prove you have access to the internet since these are high level DNS servers.

Now try and ping Google.com You might get an error to the effect that the name could not be resolved. If you get this check the DNS setting on your NIC. It might still be configured to obtain automatically which won't happen since you are no longer using DHCP. Try assigning your router address, submit, and test. If still not working then from a workstation that pulled an address using DHCP run ipconfig /all. Detailed information about all the network interfaces will be presented. Look for what IP addresses have been assigned for DNS (usually there are 2) and plug these values into the DNS for your static staion and test again.

If you can ping google.com then you are good to go. You will even see the actual IP address of google.com using this command.

What I suspect is happening is that DHCP is providing all the information needed (IP address, gateway, mask, DNS) and that DNS info has not been configured on the static machine. I have had experienced technicians forget this and then call me. I say "DNS?" and you can "hear" the cheeks flushing.

I hope this helps you out. ~ Mike

i can ping my router no problem and any other devices like my dvr is 192.168.2.199.
i tried 4.2.2.2 or google.com i get transmit failed general failure