SL!1100 - Virtual Extension ringing|Sundance Business VOIP Telephone Help

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SL!1100 - Virtual Extension ringing #583820 01/27/15 01:11 PM
Joined: Jun 2014 Posts: 14 UK Stueeey OP Member
OP Stueeey Member Joined: Jun 2014 Posts: 14 UK	I have an SL1100, with 4 trunks. lines 1 and 2 ring a virtual extension with a FWD on B/NA to an external number. If the user has been talking on trunk 1 and wants to quickly answer trunk 2 they'd like to just press the line key for it. However, when pressed they get an error tone. I'm thinking there must be a class of service setting to allow the user to answer the trunk, but i have no idea what it is. A little help would be awesome. Thanks

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Re: SL!1100 - Virtual Extension ringing Stueeey #583830 01/27/15 03:59 PM
Joined: May 2003 Posts: 2,924 mesquite tx brokeda Member
brokeda Member Joined: May 2003 Posts: 2,924 mesquite tx	Are lines DIL to Virtual Ext? If so, I don't think you could answer them on a line key. Lines should ring a Group, then overflow to Virtual ext, I believe. Or put VE on all phones that want to answer it. Last edited by brokeda; 01/27/15 04:10 PM.

Re: SL!1100 - Virtual Extension ringing Stueeey #583863 01/28/15 10:11 AM
Joined: Apr 2005 Posts: 2,500 Likes: 2 St. Louis, Mo 63025 dans Member
dans Member Joined: Apr 2005 Posts: 2,500 Likes: 2 St. Louis, Mo 63025	Add a CAP key We get old too soon, smart too late

Re: SL!1100 - Virtual Extension ringing Stueeey #583867 01/28/15 11:17 AM
Joined: Apr 2005 Posts: 2,500 Likes: 2 St. Louis, Mo 63025 dans Member
dans Member Joined: Apr 2005 Posts: 2,500 Likes: 2 St. Louis, Mo 63025	Also by default the virtual key is set to ignore when pressed, as a option you can try changing it to a DSS key. We get old too soon, smart too late

Re: SL!1100 - Virtual Extension ringing Stueeey #584006 01/30/15 12:46 PM
Joined: Jun 2014 Posts: 14 UK Stueeey OP Member
OP Stueeey Member Joined: Jun 2014 Posts: 14 UK	I did as brokeda suggested and just put a VE key on the phones. I'd thought of a CAP key but appearently you can't get one on an SL1100. Thanks for your help guys =)

Re: SL!1100 - Virtual Extension ringing Stueeey #584013 01/30/15 03:03 PM
Joined: May 2003 Posts: 2,924 mesquite tx brokeda Member
brokeda Member Joined: May 2003 Posts: 2,924 mesquite tx	Great. Glad we could help!!

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