|
|
Joined: Mar 2005
Posts: 55
Member
|
OP
Member
Joined: Mar 2005
Posts: 55 |
Good morning y'all
Have a service call on above referenced unit whereas the background music will not cutoff when all-page through Valcom amp.
Regards,
Stuart
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
|
|
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268 |
What kind of Valcom amp? Where is the background music coming from? How is it interfaced to the Valcom amp & speakers. How is the paging amp hooked up to the 612? I would think that the muting function would come from the Valcom amp....no? Have you tried calling Valcom support?
|
|
|
|
|
Joined: Mar 2005
Posts: 55
Member
|
|
OP
Member
Joined: Mar 2005
Posts: 55 |
Found:
2 separate output devices, 1 for MOH and the other for background music. The "Y" connector from the Allworx 1 went directly to MOH device and other went to Aux. 2 of the Speco amp.
Verified paging circuit from Allworx through butt set all good on port 461.
Removed RCA connector from Aux.-2 and connected to corresponding
telephone input terminals, reset all levels. all good.
Thx JWR for the direction
|
|
|
|
|
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
|
|
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268 |
Good deal! Nice job on troubleshooting.
|
|
|
|
Forums84
Topics94,284
Posts638,771
Members49,765
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (Toner),
148
guests, and
352
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
